Fulfillment Coordinator

Full-Time, Hourly | $30-$32/hour based on experience

Monday-Friday | 7:00 AM-4:00 PM | One-hour unpaid meal break

Reports to People & Operations About the Role

ONYX Motors is looking for a hands-on Fulfillment Coordinator to own the day-to-day flow of customer orders from order readiness through delivery or customer pickup. This is a senior individual-contributor role with no direct reports and requires someone who can independently keep orders moving, follow up on missing information or product, and make sure every delay has a clear owner and next step.

The Fulfillment Coordinator works across Sales, Inventory, the warehouse team, carriers, and customers. The role reports through People & Operations and has authority to hold a shipment when required approvals, documentation, product checks, or quality-control signoff are incomplete.

• Coordinate customer orders from readiness through picking, packing, labeling, staging, dispatch, delivery, or customer pickup.
• Review open orders, identify anything missing, follow up with the responsible team, and keep ownership and next steps clear until the order is complete.
• Verify bike configuration, serial number, accessories, keys, QC signoff, customer and shipping details, and MCO paperwork where applicable before release.
• Confirm that required approvals and documentation are complete; hold shipments when requirements have not been met.
• Coordinate parcel, freight, large-product, and high-value shipments, including carrier scheduling, pickup, delivery appointments, tracking, and proof of delivery.
• Keep order status, tracking details, expected ship dates, and exceptions current in Zoho, Shopify, shipping tools, and related systems.
• Monitor shipments through delivery or pickup and proactively resolve carrier, documentation, product-readiness, or customer-handoff issues.
• Support returns, replacements, dealer orders, event shipments, affiliate shipments, and other non-standard fulfillment needs.
• Document recurring delays or errors and help improve fulfillment processes, checklists, and operating discipline.

• Fulfillment owns order readiness, shipment preparation, dispatch coordination, tracking, and follow-through to delivery or pickup.
• Inventory owns accurate stock, location, condition, allocation, and serial-number records and confirms product availability.
• The warehouse team shares the hands-on work of moving, picking, packing, labeling, and staging products, with the Fulfillment Coordinator coordinating priorities and completion.
• The systems owner handles technical integrations; the Fulfillment Coordinator maintains accurate day-to-day order and exception information in the systems.

Orders ship accurately and on time; every bike and accessory is verified before release; tracking and order status remain current; and any delayed order has a documented reason, accountable owner, and clear next step.

• 3+ years of experience in fulfillment, shipping, warehouse operations, logistics, order coordination, or a related role.
• Demonstrated ability to independently manage open orders, investigate blockers, follow up across teams, and drive issues through resolution.
• Hands-on experience picking, packing, labeling, staging, and coordinating the movement of physical products.
• Experience with parcel and freight carriers; large, high-value, technical, or serialized product experience is strongly preferred.
• Strong attention to product configuration, serial numbers, documentation, shipping accuracy, and customer commitments.
• Experience with Zoho and Shopify is preferred; experience with ERP, WMS, e-commerce, and shipping systems is also relevant.
• Comfort working directly in an active warehouse and shifting between system work and hands-on execution.
• Calm, accountable, and reliable when priorities change or urgent shipments arise.
• Experience with automotive, motorcycles or powersports, bicycles, hardware, consumer products, e-commerce, technical products, or 3PL environments is a plus.

• $30-$32 per hour, based on experience.
• 10 days of paid vacation annually.
• 48 hours of paid sick leave annually.
• Health benefits; eligibility, plan options, and the employer contribution are being finalized and will be confirmed during the hiring process.

This is an on-site warehouse role that involves extended periods of standing and walking, regular bending and reaching, and safely lifting or moving products and…