Senior Logistics Associate

Ded Cool ships across DTC, wholesale, and retail channels through a network of 3PL and carrier partners. This role owns the day-to-day execution of that logistics network — keeping shipments moving, catching issues before they become retailer chargebacks, and giving Operations leadership clear visibility into freight cost and service performance.

Ded Cool is a genderless fragrance house on a mission to build a new olfactive system. We are redefining what functional fragrance means, extending scent beyond the bottle into laundry detergent, car fresheners, lip balm, and beyond. Our products are clean, sustainable, and designed for everyone. We don’t believe in gender rules, we believe in personal expression, and we’re building a brand and a world that reflects that.

Our retail partnerships are where the Ded Cool world meets the customer in real life. From our largest, most strategic doors to the specialty accounts that define the brand’s edge, how we show up on shelf shapes how the brand is understood. We are looking for someone who can carry that responsibility with both commercial rigor and genuine love of the category.

Ded Cool ships across DTC, wholesale, and retail channels through a network of 3PL and carrier partners. This role owns the day-to-day execution of that logistics network — keeping shipments moving, catching issues before they become retailer chargebacks, and giving Operations leadership clear visibility into freight cost and service performance.

You’ll be the primary point of contact for our 3PL (Stord) and freight carrier partners on execution issues, and the person who turns scattered shipment problems into a tracked, resolved, and visible process.

• Own inbound freight scheduling end to end — hold domestic and international component suppliers and CMs to their committed ship dates, coordinate with Mainfreight and other freight forwarders to schedule pickup and delivery to the correct CM, then schedule finished goods from the CM to Stord and process the internal shipment in Fulfil per the production workflow
• Own receipt monitoring and accuracy — track every delivery against Stord's 48-hour receiving window, confirm receipts flow into Fulfil error-free daily, and flag shorts, overages, and late receipts same-day, covering both internal shipments from MOs and supplier shipments from POs
• Run the weekly supplier ship-date cadence and keep the Master Tracker current — confirm committed ship dates across all open component and finished-goods POs, maintain requested ship / actual ship / at-Stord / received dates, and elevate slipping dates before they move a receipt week
• Manage international shipments and customs documentation — commercial invoices, HTS classification, incoterms, duty and tariff exposure, and broker/forwarder coordination on inbound ocean and air freight
• Resolve receipt and inventory discrepancies to close — reconcile Stord and CM receiving reports against Fulfil, drive shorts, overages, and damage to resolution with the partner, and correct positions in Fulfil with a proper audit trail
• Audit freight invoices — check Mainfreight, Unishippers, and forwarder invoices against quoted rates and accessorials, dispute variances, and track landed freight cost by shipment in the Master Tracker
• Own outbound shipment tracking and exception handling with the 3PL network (Stord and other partners)
• Manage carrier relationships; flag rate creep or service failures, and identify cost-saving opportunities with carrier account managers — volume discounting, freight consolidation, optimized freight method selection, and alternative carrier bidding
• Monitor logistics KPIs — OTIF, freight cost per unit, order accuracy, and…