Regional Manager, Health Care Workforce Development; Instructional Leadership

Position Description

FLSA Status:
Exempt
Salary Range: $89,000-$125,000

Reports To:

Director, Workforce Operations
Direct Reports:
Yes

Location:

Onsite at Client Sites
Travel:
Up to 80%
Work Type:
Regular

Schedule:

Full Time

• Oversee and manage the COPE Health Scholars Programs at multiple client sites (7‑8) across geographic regions
• Monitor and support the achievement of performance metrics for assigned clients
• Manage direct reports, identify areas of opportunities and support them with meeting role milestones
• Conduct quantitative and qualitative analyses on program metrics to effectively report service line impact to clients; build off of positive metrics to offer additional solutions to capitalize on client success
• Build and manage relationships with key hospital client’s to ensure ongoing engagement, success and retention of current programs and secure future growth opportunities
• Engage with COPE Health Solutions Account Principal and other team members to identify and pursue opportunities to add value to client through current program scope expansion, program customization, value‑based payment, population health management, or other services offered by our firm
• Ensure the timely and accurate delivery of account reports per service line and site‑specific cadence

• With a deep understanding of current operations and processes, develop and drive initiatives to improve program operations, recruitment, training, and client reporting
• Drive the development and implementation of value‑add metrics and special projects, and support program manager with operationalizing client‑specific requests
• Support program manager in managing operations and directing student leadership support team
• Manage academic partnerships within assigned region(s), build relationships with college professors and other university staff. Attend conferences and workforce development meetings to support recruitment strategies as appropriate
• Ensure compliance with all local, state and federal regulations, client site‑specific policies and ethical standards
• Mitigate risk by responding to complaints or concerns from clients, hospital staff and/or program participants. Concerns may range from HIPAA, compliance, background checks, policy violations and more. Elevate high‑risk complaints or concerns to executive leadership, demonstrating sound judgement in all cases
• Assist with the development of account/site budgets. Ensure financial reports are aligned with budget projections and identify variances with service line leadership and firm finance team
• Attend events focused on relevant health care industry updates to identify challenges and business development opportunities within the service line and communicate opportunities for consulting engagements

• Drive internal projects and operations for the COPE Health Scholar Service Line, including tools to streamline program operations, vendor relations, information technology, business development, finance, and other projects as assigned
• Oversee daily responsibilities for direct reports and serve as a key resource for program questions and concerns. Identify areas and assist in Program Manager ongoing training and professional development
• Take ownership of retention and growth for Program Managers under your supervision; demonstrate strong leadership skills in guiding and growing team, and building strong relationships with team
• Assist in the development of proposals, contracts, business development pitches and all deliverables related to the service line. Ensure all proposed contracts and renewals are profitable and aligned with the firm’s strategic goals
• Support firm‑wide business development through activities such as writing articles, speaking at industry events and building industry relationships and connections through networking
• Support firm’s strategic goals by leading divisional balanced scorecard process and associated internal initiatives
• Assist with driving business development efforts to grow and expand COPE Health Solutions workforce programs across the nation and lead new client site implementation as needed
• Ensure proper staffing across all…