Director of Operations - Los Angeles

Taylor Creative Inc., a leading company specializing in modern furniture rental for the special events industry, has a full-time Director of Operations position available at our Los Angeles location.

The Director of Operations will lead all warehouse, logistics, fleet, and delivery operations, oversee day-to-day execution, and driveaccountability, compliance, and operational discipline. This is ahands-on leadership role requiring strong situational awareness, decisiveness, and the ability to respond effectively in a fast-moving,24/7 operating environment. The role is critical to enforcing standards, strengthening culture, developing talent, and delivering consistent customer outcomes across more than 2,000 pickups and deliveries per year.

Credentials and Experience

• 7+ years of senior leadership experience in warehouse, logistics, fleet, or distribution environments, managing large teams (80+ employees).
• Bachelor’s degree or equivalent practical experience; operations management or related field preferred.
• Proven experience managingfleet operations, including oversight of:
• Up to ~25 box trucks (26 ft), both rental and company-owned
• Tractor-trailers (owned and/or leased)
• Driver scheduling, routing, maintenance coordination, and compliance
• Direct experience working with drivers and trucking operations, including performance management and accountability.
• Strong working knowledge ofDOT regulations, OSHA compliance, and safety enforcement.
• Experience leadingdistribution operations not specific to a single product, with the ability to quickly adapt operational best practices across industries.
• Experience with inventory management system sand operational tracking tools.
• Experience with project management or workflow systems (e.g., Salesforce or similar platforms).
• Prior experience at the Director level, with the ability to lead firmly while remaining approachable.
• Experience inrental-based businesses(furniture, equipment, event rentals) is a plus, but not required.
• Proven ability to operate effectively in a24/7 operational environment, including responding to urgent, after-hours issues.

Duties and Responsibilities

• Lead, hire, develop, and hold accountable warehouse, logistics, fleet, and driver teams.
• Build, reinforce, and sustain a strong operations culture aligned with company values, accountability, and performance expectations.
• Enforce company policies, safety standards, fleet protocols, and operational procedures consistently and fairly.
• Maintain active daily awareness of warehouse, fleet, and delivery operations, proactively identifying risks, gaps, and improvement opportunities.
• Drive urgency, follow-through, and execution across all operational functions.
• Lead operational improvements and change initiatives with site-level and cross-functional impact.
• Build and execute productivity, staffing, and fleet utilization plans through forecasting and workload planning.
• Oversee safety, quality, inventory accuracy, fleet readiness, and customer delivery commitments.
• Maintain an effective performance management and development process, including identifying skill gaps, mentoring leaders, and building or supporting programs that promote employee growth and succession.
• Serve as an escalation point for operational disruptions, including outside standard business hours.
• Balance strategic leadership with hands-on involvement when operational conditions require it.

Knowledge, Skills, and Abilities

• Practical, no-nonsense leadership style with the ability togain buy-in,while maintaining appropriate structure and controls.
• Strong judgment and decisiveness; comfortable making tough decisions and enforcing standards when required.
• Demonstrated ability to build trust, coach leaders, and maintain strong working relationships.
• Calm and effective under pressure, including time-sensitive or after-hours situations.
• Strong communication, coaching, facilitation, and team-building skills.
• Data-driven decision-maker with the ability to assess operational and financial impact.
• High situational awareness in complex, fast-paced warehouses and fleet environments.
• Resilient leader capable of supporting an operation that runs beyond traditional business hours.

Taylor Creative Inc. offers a competitive salary, medical insurance coverage, and other benefits.

Employment Type: Full-time, on-site in the warehouse

Reports To: Sr. VP, Operations & Strategy