Studio Manager - LA

Overview

POSITION: Studio Manager – Silver Lake
REPORTS TO: US Regional Manager
BASED AT: FACEGYM Studio
SALARY: 70K plus bonus
HOURS: 5 Days per week (Full Time)
RESPONSIBLE FOR: Leading and developing the studio team, driving exceptional customer experiences, overseeing daily operations, and supporting brand growth through events and initiatives

Our Company:
Face Gym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our Studios, on  and our Digital Studio, and  are based in central London, working across the UK & USA.

The Face Gym team is an inclusive community, with a strong mission to develop people and teams, promote confidence and positivity, and create an environment where all individuals are empowered to be the best version of themselves

The Studio Manager is responsible for overseeing the day-to-day operations across the studio, driving revenue and profitability, and leading and supporting a high-performing team. In this role, you will champion exceptional customer service, foster a positive and motivating work environment, and ensure consistent financial growth. This position reports to the District Manager for NY & LA.

Responsibilities for this role include, but are not limited to;

• Ensure all teams KPI targets are consistently met, and where not achieved the team have step by step feedback and coaching tools to help them improve
• To have a strong focus on client loyalty. Assessing occupancy rates and inspiring the team to continually improve on their own occupancy and rebook goals
• Drive the success of the membership programme by promoting its benefits to clients, encouraging sign-ups, and ensuring the team are knowledgeable and confident in discussing the programme with customers
• Managing Studio inventory to ensure the Studio is stocked with the necessary products and tools/equipment required to carry out the full range of workouts
• Ensuring all team members are adapting client conversations where appropriate, strengthening the interaction and engagement at all stages of the workout, service, maximizing every sales opportunity to achieve all set KPI’s
• Ensuring health & safety guidelines are adhered to in relation to the sterilization and storage of all equipment and taking responsibility to make sure the studios and work stations are clean and presentable
• Having the confidence to support the team with overcoming selling challenges and ability to create retail theatre to attract and entice new customers during any downtime
• Maintain an exceptional customer experience by ensuring the team are delivering Workouts in accordance with workout protocols consistently
• To confidently manage and overcome customer complaints and challenges in the Studio and over the phone
• Building and constantly updating knowledge on skincare, products and Workouts
• Being a positive, motivated and well-informed team player
• Recruit new trainers into the team and safeguard their induction program
• Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed throughout the whole team and measures taken with individuals if required
• Accurately completing and checking all required paperwork and reports for the store and the team
• Being skilful on Zenoti system, accuracy is key and ensuring your team are the same
• Operating efficiently point of sale systems, card machines and tills
• Conduct bi-annual performance reviews for all team members, developing clear action plans to support growth and accountability.
• Conduct investigations into employee relations matters when required, in partnership with the People team, ensuring fairness, confidentiality, and compliance with company policies.
• Working and supporting management cover across locations and sites to further support and drive the business

At Face Gym we work hard to ensure we promote a working culture that is positive,…