Program Manager, Crisis Housing

Organizational Overview

Upward Bound House (UBH) is dedicated to ending the circle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission.

UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.

Program Overview

Upward Bound House (UBH) operates four Interim Housing sites serving a total of 36 families referred through the Coordinated Entry System (CES). These programs provide short- to mid-term housing stabilization services in a trauma-informed, housing-focused environment designed to support families in transitioning to permanent housing.

Summary

The CES Program Manager of Interim Housing for Families provides overall leadership for UBH's CES-funded Interim Housing programs. This role oversees program operations, staff supervision, site coordination, and compliance to ensure safe, high-quality services and strong housing outcomes. The Program Manager serves as the primary point of accountability for program performance, staffing stability, and funder compliance across all sites.

ESSENTIAL FUNCTIONS

Program & Site Operations

• Oversee daily operations across four Interim Housing sites, including intakes, placements, transfers, and exits
• Ensure consistent implementation of program policies, procedures, and housing-focused practices
• Monitor shelter capacity, vacancies, and flow to support timely placements

Staff Supervision & Leadership

• Supervise Case Managers, Resident Monitors, and on-site program staff.
• Provide weekly supervision, coaching, and performance reviews.
• Lead weekly staff meetings and multidisciplinary case conferences.
• Support staff with crisis response, conflict resolution, and family-centered practices.

• Lead hiring, onboarding, training, and retention efforts to maintain adequate staffing levels.

Compliance, Data & Reporting

• Ensure compliance with CES, LAHSA, and applicable funder requirements
• Oversee HMIS data quality, documentation standards, and reporting deadlines
• Prepare for monitoring visits, audits, and program reviews.
• Conduct regular file reviews and ensure compliance.
• Prepare monthly and quarterly program reports.

Child Wellbeing & Safety

• Ensure linkage to childcare, early childhood supports, health coverage, and family resources.
• Maintain a safe environment for infants, toddlers, and children.
• Ensure staff adherence to mandated reporting and incident protocols.

Housing Coordination & Partnerships

• Lead case conferencing and coordination with CES partners, outreach teams, and housing resources
• Collaborate with internal and external partners to support housing placements and transitions
• Build and maintain community partnerships that expand housing options for families

Budget & Administrative Oversight

• Monitor program budgets related to staffing, operations, and site needs
• Track expenditures and collaborate with leadership on resource planning

QUALIFICATIONS

• Bachelor's degree in Social Work, Human Services, or a related field (Master's preferred)
• Minimum of 3-5 years of experience in homeless services, housing programs, or family-serving systems
• At least 2 years of supervisory or program leadership experience
• Working knowledge of CES and LAHSA-funded housing programs
• Experience with staff recruitment, training, and performance management
• Familiarity with HMIS and data-driven program management
• Strong organizational, leadership, and crisis management skills
• Ability to work evenings or weekends as needed; travel within Los Angeles County required.

MANDATORY REQUIREMENTS

• Employment Eligibility Verification
• Reliable transportation
• Updated tuberculosis test
• Successful completion of…