Manager, Crisis and Emergency Management

* Design and execute a multi-tier exercise program, from drills to leadership tabletop simulations, to validate response plans and strengthen interdependencies.
* Develop and deliver specialized training and awareness for all levels to ensure role clarity and readiness during disruptions.
* Lead timely after action reviews following critical incidents, emergencies, crises, and exercises to identify root causes, capture lessons learned, and integrate findings into strategic planning.
* Proven ability to serve as a stabilizing leader during enterprise-level activations, influencing decisive, high-stakes decisions under pressure and in the face of ambiguity.
* Strong ability to build trust and provide strategic guidance to senior management and decision makers, influencing organizational outcomes without direct authority.
* Extensive experience building and leveraging relationships with international and domestic partners.
* Superior oral and written skills with a knack for translating complex, evolving situations into clear, actionable guidance for both technical and non-technical audiences.
* Robust experience in designing and executing sophisticated crisis simulations - including leadership tabletops and functional drills - that validate organizational readiness.
* Strong ability to analyze complex data, identify emerging threat patterns, and develop innovative mitigation strategies for large-scale problems.
* Demonstrated success in leading enterprise-wide initiatives, managing budgets effectively, and overseeing third-party vendors within strict time frames.
* Deep knowledge of crisis and incident management principles within the technology sector.
* Demonstrated success in fostering collaboration across diverse internal functions such as Info Sec, IT, Legal, Finance, HR, Communications, and Facilities to ensure a unified response.
* A proactive, "can-do" mindset with the autonomy to take ownership of outcomes and optimize resources despite obstacles or organizational constraints.
* A lifelong learner who extracts lessons from global crisis events and integrates after-action findings into an evolving resilience posture.
* Proven track record in mentoring team members, fostering a community of knowledge-sharing, and building high-performing, multi-disciplinary response teams.
* Bachelor’s degree in a related field, such as crisis management, emergency management, disaster management, homeland security, risk and resilience, etc.
* 7+ years of focused experience in crisis management, emergency management, business continuity, or global resilience disciplines.
* 2+ years of enterprise program leadership experience, with a proven track record of leading or coordinating cross-functional teams during high-pressure events.
* Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to the evolving global threat environment and the Global Security team’s 24/7 operation.
* 10+ years of focused experience in crisis management, emergency management, business continuity, or global resilience disciplines.
* 5+ years of enterprise program leadership experience, with a proven track record of leading or coordinating cross-functional teams during high-pressure events.
* Advanced expertise in technology stacks related to crisis and incident management, including but not limited to Everbridge, Dataminr, International SOS, Ontic, and Google Workspace.
* Significant experience partnering with security operations centers (e.g., GSOCs), intelligence teams, physical security teams, and emergency response organizations.
* Deep technical expertise in the end-to-end resilience lifecycle, specifically in Business Impact Analysis (BIA), Business Continuity Planning (BCP), and disaster recovery initiatives.
* Deep knowledge or training on the National Incident Management System (NIMS/ICS) and ISO 22301 standards
* Active certifications in crisis management, emergency management, or business continuity (e.g., CEM, CBCP, MBCI, or MBCP).
* Strong familiarity and existing relationships with crisis management, emergency management, and business continuity professionals across the public and private  the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position.

These pay zones may be modified in the future.
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