Supervisor, Repair Services; LA

As a Supervisor of Repair Services, you will be responsible for overseeing all aspects of our operations, including repair services, customer relations, team management, and business development. You will lead a dedicated team to deliver high-quality repair services while ensuring efficient operations and exceptional customer satisfaction. This role requires strong leadership, strategic thinking, and a passion for delivering excellent service in the technology repair industry.

• Develop and implement strategic plans to drive business growth and achieve company objectives.
• Oversee day‑to‑day operations of the repair center, ensuring efficient workflow, timely repairs, and adherence to quality standards.
• Monitor key performance indicators (KPIs) and financial metrics to assess business performance and identify areas for improvement.
• Establish and maintain operational procedures and protocols to optimize efficiency and productivity.
• Foster a culture of accountability, teamwork, and continuous improvement within the organization.
• Maintain a customer‑centric approach, ensuring excellent service delivery and addressing customer inquiries and concerns promptly and professionally.
• Ensure compliance with industry standards, regulations, and safety protocols related to repair services and data privacy.

• Five years in a leadership role within the technology repair industry, with a focus on technical repairs.
• Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams to achieve goals.
• Solid understanding of repair‑center operations, including technical processes, inventory management, and customer service principles.
• Proficiency in financial management, budgeting, and performance analysis.
• Exceptional communication and negotiation skills, with the ability to build relationships.