Program Manager- SD Job Los Angeles area,California USA,Management

Position: Program Manager- SD2

Position Overview:

The Program Manager is responsible for overseeing the day-to-day operations and success of the Veterans Peer Access Network (VPAN) program, ensuring deliverables are met and compliance with organizational and contractual standards. This includes managing staff training, tracking program performance, and driving continuous improvement through ongoing evaluation. The Program Manager leads the VPAN team, coordinates program activities, and ensures timely, accurate reporting.

They report directly to the Executive Director, maintaining regular communication with SD2 ( Supervisorial District 2
- Los Angeles) leadership and ensuring proactive accountability.

Key Responsibilities:

Program Oversight and Execution:

Oversee all aspects of program implementation, including coordinating resources, managing budgets, and aligning activities with organizational goals.
Ensure program components are delivered as planned, meeting the needs of Veterans and Mil Fam while complying with relevant regulations and contract obligations.
Develop and maintain program timelines, ensuring that milestones and deadlines are met.

Staff Training and Development:

Provide training, mentorship, and professional development opportunities for team members, including Peer Support Leads, Battle Buddies, and other program staff.
Create training materials and sessions focused on program goals, compliance standards, and skill development in areas such as trauma-informed care, resource navigation, and client relationship management.
Regularly assess staff performance and identify areas for improvement, providing feedback and coaching to ensure high-quality service delivery.
Coordinate periodic refresher training sessions and ensure that team members stay up to date with new regulations, tools, and best practices.

Tracking and Reporting of Measurable Outcomes:

Develop, implement, and track key performance indicators (KPIs) for the program, including client engagement, service delivery, and program outcomes.
Create a system for tracking the success of program participants, such as employment placements, housing stability, and access to healthcare, ensuring that measurable data is collected and analyzed regularly.
Monitor and report on the impact of the program, presenting data‑driven outcomes to senior leadership, funders, and stakeholders.
Regularly review program data to identify trends, gaps, and opportunities for improvement.

Program Evaluation and Continuous Improvement:

Conduct regular assessments of program effectiveness, utilizing feedback from clients, staff, and stakeholders to inform program improvements.
Lead periodic program evaluations, including client satisfaction surveys, outcome tracking, and staff performance reviews.
Adjust program components based on evaluation results to ensure continued alignment with the mission and the needs of Veterans and Mil Fam.
Develop and implement strategies for addressing any identified program shortcomings.

Compliance and Quality Assurance:

Ensure the program is compliant with all relevant federal, state, and local regulations, as well as contractual requirements.
Ensure that all service delivery is documented accurately and in a timely manner, in compliance with HIPAA, data privacy laws, and program policies.
Regularly review participant records to ensure proper documentation of services, case notes, and outcomes.

Collaboration and Stakeholder Engagement:

Collaborate with internal teams, external partners, and community stakeholders to ensure that services are well‑coordinated and that Veterans and Mil Fam receive comprehensive support.
Develop and maintain relationships with key community organizations, employers, and service providers to expand resources and improve client outcomes.
Represent VPAN at community meetings, events, and conferences, advocating for the program and its goals.

Budget Management and Resource Allocation:

Oversee program budgets, ensuring that resources are used efficiently and effectively to meet program goals.
Allocate funds for program activities, including training, outreach, and resources for participants.
Track spending and ensure that the program remains within…


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