Manager, Professional Services

Get to Know Us

It's fun to work in a company where people truly believe in what they're doing!

At Black Line, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, Black Line has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At Black Line we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at Black Line!

We are seeking a Manager, Professional Services to lead a team in successfully implementing Black Line solutions while achieving team goals. The ideal candidate will have strong communication and customer management skills to foster positive relationships with both employees and customers. This role requires a self-starter who excels in a fast-paced, dynamic environment.

• Lead a high-performing team of consultants to achieve billable utilization and revenue targets, departmental goals, and project success, while ensuring adherence to internal processes.
• Oversee multiple concurrent Black Line implementation projects, seamlessly integrating solutions with customer systems and processes.
• Serve as a hands-on manager, implementing a personal portfolio of projects and maintaining a billable utilization target.
• Attract, develop, upskill and retain top talent, fostering a collaborative and productive team environment.
• Serve as the primary point of contact for customers and partners, managing project timelines, escalations, and providing expert guidance on best practices.
• Ensure successful project outcomes by offering strategic recommendations and support to both the team and other customer service departments.
• Maintain strong customer relationships through proactive communication, follow-up, and timely responsiveness.
• Continuously improve and streamline implementation processes by updating documentation and developing new processes and procedures.
• Collaborate effectively with Black Line teams across product, sales, and customer success to drive alignment and ensure a cohesive customer experience.

• Excellent communication skills, capable of working across all organizational levels.
• Bachelor’s degree in Business, Technology or related field.
• Proficient in Microsoft Suite (Excel, Word, PowerPoint, Outlook) and accounting software.
• Demonstrated initiative and strong organizational, problem-solving, presentation, interpersonal, time management, and consultative skills.
• Preferred:
  Software background, Accounting and Financial Services experience, and previous management or supervisory experience.
• 2-3 years of consulting experience in software, technology, or audit/accounting.
• Proven experience in customer-facing roles.

• A technology-based company with a sense of adventure and a vision for the future. Every door at Black Line is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where Black Liner's continued growth and learning is empowered. Black Line offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

Black Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race,…