Assistant Boutique Director - Melrose

Location:

Los Angeles, CA

Reports to:

Boutique Director

Assistant Boutique Director acts as an ambassador of Maison, welcoming every guest into the Chloé family. The role supports the Boutique Director in leading the team, supervising boutique operations, ensuring successful business, and stepping in as boutique leader in the director’s absence.

• Organizes energizing team briefings and maintains a consistent high level of motivation.
• Ensures excellent product knowledge among team members and follows up on proper implementation of all required product and commercial trainings.
• Shadows sales on the floor to coach the team and identifies further individual training needs.
• Supports recruitment and induction of the team.
• Leads by exemplarity, maintains good team spirit, and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact.

• Supervises impeccable boutique environment and teams grooming at any time of the day.
• Proactively liaises with team and management to suggest improvements in operations, processes, or globally on boutique environment.
• Ensures implementation of all guidelines related to store and both management and sustainability.
• Supervises all stock management related tasks.
• Oversees compliance of established Richemont policies and standards.

• Supports the team to initiate and develop long‑term relationships with clients.
• Monitors CRM targets for boutique, CRM Supervisor and per stylists and helps the team to reach them.
• Supervises client database with consistent follow‑up of staff client books.

• Leads by example and supervises sales on the floor to improve business performance and customer service.
• Ensures full engagement of the team with omnichannel services and gives feedback to the Boutique Director on individual performance.
• Assists Boutique Director in analysing sales figures and co‑creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy.
• Motivates the team in reaching boutique and individual targets and systematically follows up with each team member.
• Actively participates in commercial activities and proactively proposes new ideas to improve business.
• Is aware of local trading environment and competitors’ activities.

Richemont offers a generous compensation and benefits package for eligible employees. Employee wellbeing is a top priority; benefits include company‑sponsored health, dental, drug, and vision programs, life insurance, disability benefits, RRSP with employer match, paid time off, maternity leave top‑up program, employee assistance program, volunteer days off, and more. All benefits are designed to support employees and their loved ones.

$85,000 - $95,000 (pay determined based on relevant skills and experience).