Regional Director of Operations – Veterinary

Position Overview

The Regional Director will oversee 10‑15 hospitals, reporting to the VP of Operations, and must live in the region they support. The role of the Director is to support the Hospital Administrators, Managers and Medical Directors to deliver quality care and meet their financial goals while creating a positive employee and client experience. The Regional Director is responsible for financial results in an area of hospitals and clinics generating $40 – $80MM in combined annual revenue.

We require a hands‑on approach to finding the best local solutions for our pets, clients and community.

At Pet Vet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide
, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

• Achieving plan revenue and managing controllable costs
• Developing service focused Doctor / Client communication
• Staff development, engagement and retention
• Doctor retention and recruitment
• Regional acquisition onboarding support and facilitation
• Leading a team of 10‑15 hospital managers and Medical Directors.
• Work with Hospital Managers and Medical Directors to develop behaviors which positively impact engagement, revenue and cost control
• Review scheduling efficiency with managers regularly to adapt to the needs of the business
• Ensure consistency and accuracy of pricing and inventory control
• Identify and prepare written plans for internal revenue building and marketing efforts
• Work with the Medical Directors to anticipate DVM needs and initiate recruitment
• Challenge and coach Managers to handle personnel issues and develop an accountability culture.
• Review facility, equipment and inventory needs and discuss at weekly or biweekly intervals
• Oversee and participate in practice management updates and training at all levels

• Four‑year college degree
• Multi‑unit management required
• Capability to work efficiently in an unstructured, fast‑paced environment
• Strong leadership ability

• Hospital management or business degree a plus
• 2‑5 years in Veterinary or Human Healthcare preferred

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range: $160,000—$170,000 USD

Pet Vet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V