Operations Director

Leading FQHC and community health organization is looking for an experienced Operations Director to join their team. The organization provides high-quality primary care and support services across multiple sites and is looking for a strategic operations leader to oversee its growing network.

Position Overview:

The Operations Director will act as the right-hand to the Executive Director, managing day-to-day operations across 10+ locations. This is a road warrior role requiring travel between sites, with reimbursement provided. The ideal candidate has strong experience in primary care operations, nonprofit management, and healthcare revenue oversight.

Key Responsibilities:

• Oversee operations across all sites to ensure consistent, efficient, and high-quality service delivery
• Manage and optimize key programs, including:
• Call Center operations
• Transportation services
• Enhanced Care Management program
• Managed Care initiatives
• Collaborate with clinic managers and departmental heads to implement operational strategies and ensure program success
• Analyze and manage revenue streams across programs and clinics
• Support Executive Medical Director in operational decision-making and organizational planning
• Lead cross-functional projects and special initiatives as needed

Qualifications:

• 2-3 years of operational leadership experience in healthcare, ideally within FQHCs or primary care networks
• Experience managing multi-site organizations
• Strong understanding of primary care and nonprofit operations
• Financial acumen with the ability to manage revenue, not just budgets
• Familiarity with Call Center, Transportation, ECM, and Managed Care programs is a plus
• Bilingual is a plus
• Flexible schedule with willingness to travel between sites (travel reimbursed)
• Strong leadership, communication, and problem-solving skills

What does this role have to offer?

• Directly support senior leadership and impact community health outcomes
• Fully onsite, with flexibility to manage multiple locations efficiently
• Competitive salary and travel reimbursement
• Opportunity to grow within a rapidly expanding FQHC organization