Manager, Management

Job Summary

The LMU Information Technology Services team enables technologically-rich learning environments, provides effective teaching and scholarship resources and maintains reliable, accessible, and integrated information systems. This work is grounded in and supports the University’s mission:

The encouragement of learning
The education of the whole person
The service of faith and the promotion of justice

Under the direct supervision of the Director of Enterprise Applications Solutions, the Staff Experience Manager provides leadership and strategic direction for the staff digital experience, ensuring that administrative and operational systems, such as Workday, Adaptive Planning, and related platforms, deliver efficient, cohesive, and user-centered experiences. This role oversees the lifecycle of technology services that enable staff success, including process optimization, vendor management, system consolidation, and continuous improvement.

The Staff Experience Manager leads, develops, and holds accountable a cross-functional team of Product Strategists and Application Support Analysts. They partner with Human Resources, Finance, Payroll, and other administrative offices to align systems, processes, and outcomes with institutional goals. The incumbent also plays a key role in university committees, contributing to governance alignment, digital transformation, and the continuous improvement of ITS operations and service delivery.

• Lead Staff Experience Solutions: Deliver end-to-end technology and service solutions that strengthen staff productivity, satisfaction, and operational effectiveness.
• Strengthen Cross-Functional Delivery: Partner with Application Development Services, Data Services, and the PMO to deliver seamless, integrated solutions for staff-facing services.
• Drive Staff Experience Strategy: Develop and execute a comprehensive staff experience roadmap that aligns technology, processes, and user experience improvements.
• Champion Inclusive & Accessible Services: Promote accessibility, inclusion, and continuous improvement to uphold high standards of staff experience and service.
• Represent Staff Experience in Governance: Serve as the ITS and Staff Experience representative on committees, governance groups, and institutional task forces.
• Develop High-Performing Teams: Coach and develop Product Strategists and Application Support Analysts to build capability, improve performance, and support professional growth.
• Conduct Performance Evaluations: Complete regular and structured performance appraisals that provide clear, actionable feedback to support employee development and accountability.
• Implement Performance Management Practices: Establish and execute performance standards and metrics to ensure service quality, responsiveness, and alignment with institutional goals.
• Streamline Staff Processes: Partner with HR, Finance, and administrative offices to reduce manual work, increase automation, and enhance business process efficiency.
• Oversee System Discovery & Documentation: Lead proactive discovery and documentation of administrative systems to improve visibility, governance, and operational alignment.
• Lead System Consolidation & Cost Optimization: Identify system redundancies and drive consolidation strategies that reduce costs and improve operational efficiency.
• Enhance ITS Operations &
  
  Collaboration:
  
  Work with ITS leadership to improve internal processes, strengthen operational coordination, and elevate service delivery.
• Leverage Analytics for Improvement: Use analytics to monitor processes, expand automation, and support data-driven decision-making across staff operations.
• Deliver Projects with Appropriate Methodologies: Lead Agile and Waterfall projects, selecting the most effective approach to ensure successful planning, delivery, and communication.
• Advance Change Management & Training: Lead change management and training strategies that build staff confidence, increase adoption, and promote successful transitions.
• Manage Vendor Performance & Compliance: Oversee vendor relationships and contracts to ensure SLA adherence, performance quality, and alignment with university policies.
• S…