General Manager
Listed on 2026-10-02
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Management
Operations Management, General Management, Client Relationship Management
General Manager
Remote | Reports directly to the Founder
The OpportunityRemodel Boom is a revenue-share growth partner for home improvement companies across the United States. Our clients do not pay retainers or setup fees; we earn revenue when our campaigns generate sales. This model makes operational execution, client outcomes, and company performance directly connected.
We are seeking a General Manager to own day-to-day operations and lead three business-critical priorities:
Client retention: reducing client churn and building a stronger, more consistent retention system.
New service lines: developing and launching additional offerings, expanding into other channels where there is a clear client and commercial case.
Operations and systems: improving daily execution, processes, reporting, and cost efficiency-including introducing AI tools that support the human texting team and improve its efficiency, quality, and scalability.
This is a hands-on leadership position with end-to-end responsibility for operational performance. The General Manager will directly manage the Account Management Team Lead, who is responsible for the day-to-day leadership of the Account Manager team. The General Manager will also establish the company’s operating rhythm and convert high-priority initiatives into measurable business results. Success will require a combination of strategic judgment, disciplined execution, team leadership, and comfort working in a lean, fast-moving environment.
Key Responsibilities 1. Client Retention and Account ManagementOwn the company-wide strategy and operating plan for reducing churn and increasing client retention.
Identify the principal drivers of churn and establish client health indicators, reporting, and early-warning processes.
Develop and improve onboarding, ongoing engagement, performance review, renewal, and reactivation processes.
Directly manage and hold accountable the Account Management Team Lead, including setting priorities, reviewing team performance, and ensuring the Account Manager team delivers strong client retention and service outcomes.
Lead the design, testing, and launch of new service lines.
Define the business case, delivery model, technology and staffing requirements, operating procedures, and success metrics for each new offering.
Run structured pilots, assess client results and unit economics, and recommend whether each service should be refined, scaled, or discontinued.
Integrate successful offerings into the company’s sales, fulfillment, account management, and reporting processes.
Own daily service delivery, capacity planning, workflow management, quality assurance, and operational issue resolution.
Run the operating cadence, including OKRs, weekly KPI reviews, dashboards, documentation, and follow-through on agreed actions.
Build, document, and continuously improve scalable processes and standard operating procedures across the business.
Lead the adoption of AI tools that support the human texting team, improve productivity and consistency, and strengthen quality control, including the selection and management of appropriate technical talent or vendors.
Identify and eliminate unnecessary cost, complexity, and manual work while protecting client outcomes and service quality.
Improvement in client retention and reduction in churn.
Growth in revenue generated for each client, including incremental revenue produced through new service lines.
Consistent service delivery, operational quality, and timely issue resolution.
Lower fulfillment costs and increased productivity through process improvement and automation.
Priority initiatives launched on schedule, measured…
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