Technical Lead, Manufacturing ​/ Production, Manufacturing Engineer

Location:

Los Angeles / Greater SoCal (with travel)

Employment Type:

Full-time

About Wow Now

Wow Now is an AI-driven, distributed manufacturing platform that brings personalized creation closer to consumers. Our machines combine CNC, UV printing, and intelligent software to enable on-demand production across retail, events, and partner locations.

We are building the next generation of localized manufacturing — and we’re looking for a hands-on technical leader to make sure every machine runs at its best.

The Lead Technician plays a critical role in ensuring Wow Now machines are installed correctly, operated at peak performance, and supported throughout their lifecycle.

This role owns installation & commissioning, operational excellence, after-sales service, and acts as the technical backbone for agents, operators, and outsourced service partners.

This is a hands-on + leadership role, not a bench technician.

• Lead on-site installation, setup, calibration, and commissioning of Wow Now machines
• Ensure machines are configured to operate at optimal efficiency, stability, and output quality
• Verify electrical, network, and site readiness; coordinate with landlords, malls, or operators as needed
• Document installation standards, checklists, and best practices

• Ensure machines consistently achieve maximum production efficiency and output quality
• Monitor recurring issues and optimize workflows, materials usage, and machine settings
• Work closely with product, engineering, and operations teams to feedback field data
• Support pilot locations and new use-case deployments
• Own troubleshooting, repair, and preventive maintenance strategy
• Diagnose mechanical, electrical, and software-related issues
• Define service SLAs, spare parts strategy, and escalation procedures
• Support warranty and post-warranty service processes

• Manage and coordinate third-party technicians and service vendors
• Train, certify, and evaluate outsourced service providers
• Ensure service quality, response time, and cost efficiency
• Act as final technical escalation point when needed

• Train agents, operators, and partners on:
• Daily operation & safety
• Basic troubleshooting & maintenance
• Quality control standards
• Develop training materials, SOPs, and onboarding documentation

• 5+ years of experience in equipment installation, field service, or technical operations
• Strong hands-on background in electromechanical systems, automation equipment, CNC, printing equipment, or similar machinery
• Experience supporting distributed or multi-site deployments is a strong plus
• Comfortable managing vendors and external service teams
• Ability to train non-technical users and partners clearly and patiently
• Willingness to travel within the U.S. as needed
• Strong sense of ownership, reliability, and problem-solving mindset

• Experience with CNC, UV printing, robotics, or industrial automation
• Experience working with agents, franchisees, or channel partners
• Familiarity with SOP creation, service documentation, and training programs
• Startup or early-stage company experience

• Machines are installed right the first time
• Production runs smoothly with high efficiency and consistent quality
• Downtime is minimized and issues are resolved fast
• Agents and partners operate confidently and independently
• Outsourced service teams meet Wow Now’s technical and quality standards

• Be part of building a new category of localized manufacturing
• Direct influence on product quality, customer experience, and scale