Senior Community Manager

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Media.

Monks is looking for a Senior Community Manager to join our ever-growing team. In this role, you will set and implement social media and communication campaigns for a tech brand to align with their communication strategies. Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to create impactful work. We’re looking for someone who can dive into a community, authentically speak with people and create content based on what you learn and see.

• Collaborate with data and creative teams to bring strategically informed content to life
• A culture lover who is able to translate what’s happening on social and make it relevant and applicable to your client
• A proactive leader who is always looking at what else we can share with the client to make them stand out rather than just be a part of the conversation
• Set and implement social media and communication campaigns to align with marketing strategies.
• Manage the content calendar and ensure that all posts are scheduled and published in a timely manner.
• Previewing all outbound social content on burner account.
• Ability to aesthetically capture & edit original content on a mobile device.
• Collaborate with strategy & creative team to develop quick, low fidelity videos, GIFS, and other visual content that enhances the client's social media presence.
• Sourcing, recommending and vetting potential replies and other engagement opportunities for the Brand.
• Monitor and report on feedback and online reviews across various social media platforms
• Work collaboratively with social strategy, account management and creatives to ensure social media channels are on brand at all times.
• Stay up-to-date with cultural and social trends.
• Analyze the conversation around the brand daily and proactively find ways to participate in them.
• Know-how in analysis about the brand developing effective results for the KPI of the client.
• Identify actionable insights within consumer conversation that leads to impactful content creation and optimizations

• On top of culture and trends; you know what’s going to be cool before it is
• A content creator
• 5-7 years of experience in Community Management.
• Knowledge of social media best practices in terms of formats and tone of voice
• Ability to identify and track relevant community metrics.
• Knowledge of metrics, social listening tools and digital reports.
• Knowledge in managing CMS’s.
• Experience in developing or implementing community manager strategies.
• Excellent writing skills.
• Strong organizational/QA skills for publishing on high profile channels
• Strong writing skills for ad hoc copy requests and copy suggestions
• Comfortable interacting with client
• Knows ins-and-outs of social listening
• Strong attention to detail (extremely important for this role)
• Familiar with scheduling tools, social listening tools
• Able to gather strategic insights from listening

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to…