Digital Literacy Learning Lab Coordinator Lead Coordinator

Overview

Build Hope, Inc. (BHI), originally established as Kids Progress Inc. (KPI) in 2002 by the Housing Authority of the City of Los Angeles (HACLA), operates as an independent 501(c)(3) nonprofit organization. It was created to ensure low-income residents living in HACLA’s properties or receiving Section 8 assistance receive the full social, health, educational, and work opportunities to which they are entitled.

BHI’s mission is to advance economic equity and overall well-being of HACLA’s communities.

Since its inception, HACLA has provided in-kind staffing to manage BHI’s operations. Recognizing the need for greater impact and sustainable growth, HACLA has invested in expanding BHI’s organizational capacity, enabling the nonprofit to build its own dedicated team. This strategic investment empowers BHI to expand its reach and deepen its impact within the communities it serves, focusing on four key areas: education, economic mobility, resource resiliency, and service-enriched communities.

As part of our partnership with HACLA, preference may be given to individuals who have participated in HACLA’s Computer Lab Internship Program. However, this position is open to all qualified applicants.

Digital Literacy & Learning Lab Coordinator

The Coordinator will support the delivery of digital literacy programming at BHI Computer Learning Centers (CLCs), helping residents who reside in HACLA affordable housing complexes develop digital skills through coaching, training, and structured learning sessions. This role includes managing computer lab activities, providing individual and small group instruction, and supporting outreach and engagement efforts.

Lead Digital Literacy & Learning Lab Coordinator

The Lead Coordinator provides site oversight of computer lab operations and supervision of Digital Literacy & Learning Lab Coordinators. This position manages training delivery, educational resources, partnerships, and data tracking, and serves as a liaison between BHI, learners, and community partners. The Lead is responsible for ensuring one digital literacy workshop is held per month at assigned locations.

• Teach small group sessions on computer and internet use, software applications, and online platforms.
• Provide one-on-one digital coaching.
• Maintain a safe and welcoming lab environment.
• Manage computer lab scheduling in coordination with the Lead.
• Develop and deliver training materials based on resident needs.
• Conduct outreach through door-to-door canvassing, tabling, and flyer distribution.
• Support program promotion through social media posts, email campaigns, and community canvassing.
• Assist in data collection, learner progress tracking, and spreadsheet maintenance.
• Participate in projects and cross-functional initiatives.
• Provide basic technical support and coordinate with IT for repairs.

• Supervise daily activities of Digital Literacy & Learning Lab Coordinators.
• Schedule and lead onsite workshops and training sessions.
• Develop curriculum, educational guides, and training materials.
• Advise residents on obtaining low-cost internet and digital tools.
• Track program data, attendance, and reporting metrics.
• Maintain communication with site staff, community organizations, and vendors.
• Mentor new Coordinators and conduct shadowing or onboarding support.

Both Roles:

• Digital Inclusion and Equity
• Data Collection, Evaluation, and Reporting
• Community Outreach and Engagement
• Compliance, Laws, and Regulations
• Communication and Administrative Reporting

Lead Role:

• Program Development
• Staff Supervision and Mentorship
• Educational Partnerships and Strategic Alignment
• Resource and Technology Management

Shared Duties:

• Facilitate digital literacy programs tailored to resident needs.
• Promote equitable access to technology in CLCs.
• Maintain records of learner attendance and achievement.
• Assist with event logistics and setup.
• Perform basic lab troubleshooting and maintenance coordination.
• Build strong relationships with residents and community partners.

Lead-Specific Duties:

• Develop/adap…