Patient Liaison

Summary

The Patient Liaison (PL) is a vital member of our team who works directly with clients and the medical teams to ensure seamless delivery of services and a judgement free, high-quality experience for all. The PL is the trusted source of information and support for families seeking assistance for their pets.

Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care.

CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.

The PL schedules medical appointments, welcomes clients to the clinic, answers questions about our program, assists with data entry and collects payments for services.

• This is typically a Monday – Friday, 8-hour schedule with flexibility to work occasionally beyond the scheduled work day.

• This is an on-site position based at the Carson Community Veterinary Clinic. Occasional flexibility in reporting to other ASPCA locations throughout the Greater LA Area may be required based on operational need.

• This position reports has no direct reports

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience.

The expected hiring salary range for this role is set forth below and may be modified in the future.

The target hiring range for this role is 25.86 – 27.30 / hour

• Work/life balance:

  • paid vacation time to relax

  • paid sick time to heal

  • ten paid holidays to observe

  • plus - paid personal time off to celebrate what and when you like

• Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are reviewed and subject to change annually)

• Room to grow: the ASPCA has robust professional development programs to help you grow as a professional

• Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on

For more information on our benefits offerings, visit our website.

Responsibility buckets are listed in general order of importance. They include, but are not limited to:

• Work as part of a team to create a consistently excellent, welcoming client experience

• Greet clients, answer questions, schedule appointments and assist with patient intake

• Maintain a clean, stocked and organized lobby

• Manage client check-in to ensure smooth/efficient intake process

• Accurately and efficiently enter client and patient information into database

• Provide and/or coordinate interpretation and translation as needed and support client’s ability to fully understand all medical procedures, options, and decisions

• Provide clients with referrals to external agencies/partners

• Manage service area eligibility and communicate costs associate with visit if applicable

• Process payment…