Risk & Quality Manager

Founded more than a century ago by the Franciscan Sisters of the Sacred Heart, Queens Care continues the legacy of compassionate care through grants, scholarships, and support for inpatient healthcare.

In addition to the strategic philanthropy, Queens Care Health Alliance (QHA), an affiliate of Queens Care, delivers direct medical, dental, vision, mental, and spiritual care through mobile and community-based programs at schools, social service organizations, and places of worship, all at no cost to patients.

By partnering with local nonprofits, healthcare providers, and community organizations through grantmaking and collaborative programs, Queens Care serves as a connector in the healthcare ecosystem, strengthening access to care and improving health outcomes across Los Angeles County.

As a faith-based organization, Queens Care provides, directly and in collaboration with others, accessible quality healthcare for low-income individuals and families residing in Los Angeles County.

Queens Care is a 501 (c)(3) nonprofit organization originally founded by the Franciscan Sisters of Sacred Heart, whose mission of compassion and accessible healthcare continues today. Queens Care provides screening, treatment, education, and preventive and direct care to Los Angeles area residents in need. Beyond that, we also give charitable grants to other non-profits making a difference in the City of Angels and fund scholarships for those entering medical fields with an interest in working in underserved communities.

The Risk & Quality Manager coordinates the organization's Quality Assurance and Performance

Improvement (QA/QI) program, risk management activities, policy administration, and regulatory compliance efforts. Working collaboratively with leadership and cross-functional teams, this position promotes continuous quality improvement, organizational compliance, and effective governance through quality reporting, policy management, committee coordination, and risk assessment. The Risk & Quality Manager conducts compliance and quality audits, supports licensure and regulatory requirements, coordinates insurance administration and liability renewals, assesses insurance needs for community events and organizational activities, and collaborates with internal stakeholders to identify, mitigate, and manage organizational risk while ensuring compliance with applicable laws, regulations, and organizational standards.

• Coordinates the organization's QA/QI program and supports continuous quality improvement initiatives.
• Coordinates Committee meetings and collaborative efforts with service providers and partners.
• Monitors quality metrics, prepares reports and dashboards, and presents findings to leadership and committees.
• Supports departments in developing, implementing, and monitoring quality improvement plans.
• Assists with regulatory surveys, audits, and accreditation readiness.
• Collaborates with the Data Analytics function to leverage data across EHR, Salesforce, and other organizational systems to monitor performance, communicate organizational impact, and support quality improvement initiatives.
• Coordinates incident reporting, investigation, trend analysis, and corrective action follow-up.
• Supports organizational compliance activities by maintaining documentation and assisting with regulatory reviews.
• Coordinates Certificates of Insurance (COIs) and maintains insurance documentation.
• Supports the annual liability insurance renewal process by coordinating information requests with brokers, carriers, and internal stakeholders.
• Collaborates with the QA/QI Committee and other cross-functional committees to coordinate the organization's policy review and renewal process.
• Educates policy owners on policy standards, review requirements, and governance processes.
• Coordinates policy revisions, approvals, distribution, and version control.
• Collaborates with the Director, Executive Office, to facilitate Board policy submissions and approvals.
• Understands, adheres to and enforces Queens Care’s policies and procedures in…