Senior Consultant- Compliance Services

JOB DESCRIPTION OVERVIEW

CREO Senior Consultants in Compliance Services serve as trusted advisors to Clinical Research Organizations (CROs), Sponsors, and life sciences companies seeking to establish, enhance, remediate, and maintain compliant quality systems. This role leads complex quality and compliance engagements and helps clients build scalable quality frameworks that support clinical research and development activities while meeting applicable global regulatory expectations.

Senior Consultants are highly motivated, self-directed professionals with strong quality, analytical, project leadership, and communication skills. In this role, you will independently manage client work streams, lead QMS assessments and audits, develop client-ready quality documentation, translate regulatory expectations into practical business solutions, and mentor junior team members.

This role will serve clients nationally and may require travel based on client and project needs.

• Lead client engagements focused on the design, implementation, remediation, and optimization of Quality Management Systems for CROs, Sponsors, and other life sciences organizations.

• Serve as a primary client contact, facilitate stakeholder workshops and interviews, and manage project scope, timelines, risks, deliverables, and client expectations.

• Collaborate with Quality Assurance, Clinical Operations, Regulatory Affairs, Data Management, Pharmacovigilance, Vendor Management, and other client functions.

• Manage and mentor junior team members and ensure work products meet CREO and client quality expectations.

• Maintain personal billable utilization at the rate of 1700 hours per year.

• Develop and implement end-to-end QMS frameworks that are scalable, risk-based, and appropriate for the client organization and operating model.

• Author, revise, and review Quality Manuals, Quality Plans, policies, Standard Operating Procedures (SOPs), Work Instructions, forms, templates, and associated governance documents.

• Establish or improve document control, training, deviation and quality event management, Corrective and Preventive Action (CAPA), change control, supplier quality, and management review processes.

• Develop quality metrics, Key Performance Indicators (KPIs), governance routines, escalation pathways, and continuous improvement programs.

• Support risk-based quality management approaches aligned with Good Clinical Practice (GCP), ICH guidance, and applicable regulatory expectations.

• Plan and perform QMS maturity assessments, regulatory gap analyses, internal audits, vendor and service provider audits, qualification audits, and mock inspections.

• Assess quality system processes, procedures, records, training programs, governance, data integrity controls, and quality oversight mechanisms.

• Prepare clear, client-ready audit reports, assessment reports, observations, risk ratings, remediation roadmaps, and executive presentations.

• Support root cause analysis, CAPA development, remediation planning, effectiveness checks, and inspection readiness activities.

• Evaluate compliance with applicable requirements and standards, which may include FDA regulations, ICH E6 Good Clinical Practice, ISO 9001, ISO 13485, and relevant global health authority expectations.

• Translate complex regulatory and quality requirements into pragmatic recommendations that support both compliance and business objectives.

• Lead development of quality strategies, operating models, implementation plans, governance structures, training materials, and sustainable process improvements.

• Analyze quality metrics and operational performance to identify trends, risks, and opportunities for improvement.

• Present findings, recommendations, and implementation priorities to client executives and senior stakeholders.

• Develop and deliver training related to QMS fundamentals, GCP quality, quality risk management, CAPA, auditing, supplier quality, and inspection readiness.

• Achieve annual sales targets as communicated separately.

• Identify quality and compliance opportunities within existing client relationships and support development of new client relationships.

• Develop proposals, Statements of Work, project approaches, and level-of-effort estimates for QMS and quality…