Property Manager

The Property Manager is responsible for providing necessary leadership, guidance, and motivation to ensure a positive working environment and quality community living. Responsible for day‑to‑day site management including planning, marketing, leasing, supervision (of all on‑site staff), financial management, and administration.

The Property Manager duties and responsibilities include, but are not limited to, the following:

• Presents property to prospective residents. Greets prospects, gathers information regarding needs on guest card, qualifies based on needs. Conducts personal tour of amenities and model/vacant apartments. Demonstrates features and benefits within community and apartments shown. Overcomes objections and identifies specific apartment to fulfill needs of prospect and closes sale.
• Obtains completed application and income verification form on all sales. Take deposit and associated fees. Processes application in accordance with policies and procedures.
• Reviews and approves applications for move‑ins in a fair and consistent manner in accordance with Fair Housing requirements and Garden Communities policy.
• Conducts resident move‑ins. Establishes appointments for reviewing lease documents with new resident. Obtains necessary signatures on all forms in accordance with policies and procedures and provides resident with copies. Obtains copies of prospects identification.
• Maintains resident’s files (if kept on property) in accordance with Garden Communities policies and procedures.
• Provides list of inventory of rent ready apartments within property’s required turnaround time period, ensuring continued marketability.
• Conducts resident move‑out in accordance with policies and procedures.
• Ensures accuracy of resident move‑out accounting summaries utilizing Statement of Deposit report within time frame laid out by California Code. Consistently audit service in order to be fair and consistent to resident while achieving maximum performance and value from vendor.
• Answers incoming telephone calls and identifies nature of call. Identify caller’s needs, gather information on prospect and establish appointment to tour and/or encourages visit to property.
• Promotes public relations by demonstrating a “firm, fair and consistent” manner in all resident concerns being ware of possible impact and consequences.
• Assists current residents with service requests by gathering information and completing service order request form. Identifies nature of miscellaneous calls and directs calls as necessary.
• Documents telephone and walk‑in traffic on appropriate forms. Provide traffic, rental, cancellation, transfer and lease renewal information for daily status report.
• Manages resident complaints in a professional and courteous manner.
• Performs steps necessary to lease a Corporate Apartment (where available) including preparing and pricing amenity packages.
• Designs and implements resident retention programs in accordance with company goals.
• Diligently manages rent collection process in a timely manner and implements legal process according to procedures set by company. This process includes entire delinquency procedure and court appearances.
• Assists in maintaining Weekly Delinquent Control Log and Arrears Report. Ensures integrity of report to serve all legal notices (3 Day, Covenant or Quit or 60 Days) in accordance to California Code and Garden Communities policy and procedure.
• Administers Lease Renewal program for property in accordance with company policy and procedures.
• Develops, implements and maintains comprehensive marketing plan for property.
• Oversee physical condition and appearance of property by conducting monthly walk inspections and follow ups. Enhances value of apartment community by maintaining a hazard‑free environment considering the best interests of the community.
• Gathers market information monthly. Prepares report identifying competition rental rates, concessions, promotions and property changes. Note development/changes in market area which may impact community. Share information with Leasing Manager.
• As directed, “shops” competition to determine sales technique, strategy and…