Server, Server​/Wait Staff

Server

Requisition :

Category:
Food and Beverage

Job Location:

US-CA-Los Angeles

Property:
Hotel Figueroa

Compensation: USD $21.23 / Hr. (Hourly)

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Hotel Figueroa, one of the longest-standing hotels in Downtown Los Angeles, recently completed a stunning restoration by award‑winning design agency Studio Collective. The property has 268 rooms and suites, five F&B outlets and a landscaped courtyard with its iconic coffin‑shaped pool. Its vibrant arts program includes rotating art exhibits showcasing the works of LA's most compelling female artists, honoring its founding in 1926 as the largest project financed, owned, and operated by women.

Servers are responsible for all aspects of the guest experience including representing the brand, explaining food and beverage offerings, providing personalized recommendations, and ensuring that all of our guests, not just those in their assigned section, have everything they need for an exceptional experience. Servers must go above and beyond for each guest as well as take on the responsibility of ensuring all items are billed appropriately and payment is properly secured and handled.

• Guides each guest through the menu, offering suggestions that cater to the guests' needs or that feature what we do best.
• Be mindful and ensure that each order sent to the bar and kitchen takes into account any dietary or allergy restrictions.
• Pace each table and keep lines of communication open with the kitchen chef or expediter.
• Read each table and guest and anticipate their needs.
• Provide a friendly and caring experience for every guest that comes into the venue, upholding the venue's hospitality standards.
• Perform table maintenance by clearing courses as necessary; replacing utensils; ensuring water glasses stay full; being present and aware in order to assist with any spills or special requests.
• Serve orders by picking up and delivering patrons' choices from bar and kitchen and delivering accompaniments and condiments from service bars.
• Participate in running sidework throughout the shift, running food or drinks, assisting in pre‑bussing tables, sweeping floors, helping teammates.
• Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
• Ensure table is always free of foreign objects, trash, unused plates and glassware.
• The delivery of beverages from off of the service bar to guests in their sections.
• On‑going table maintenance.
• Clearing and resetting of table in a timely manner immediately after guests depart.
• Spot checks, under tables, on floor, on booths and chairs of entire section for trash debris and gum.
• Clean up of any and all spills in sections.
• Stock and upkeep of side stations.
• Always smiling and actively engaged on the floor.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Process and deliver check and process payment in a timely manner.
• Conclude dining experience by acknowledging choice of restaurant and inviting…