Sr. Advisor; Westfield

The Ultimate Source for K-Beauty is arriving in the U.S. — want in? Join the hype. Join the launch.

Employment Type: Full-time

Pay Range: $24/hour–$34/hour

Benefits: 401(k) with Company Match, Paid Time Off, Paid Sick Leave, Employee Discount Program, Comprehensive Health/Dental/Vision Insurance, and more.

The actual base salary will be based on various factors, such as a candidate’s experience, qualifications, skills, competencies, and proficiency for the role.

About Us

OLIVE YOUNG is South Korea’s No.1 Beauty and Lifestyle retailer, leading the industry since opening the nation’s first OLIVE YOUNG store in 1999. With more than 1,380 stores and a global reach across 150 countries, we continue to grow as a global lifestyle platform.

Discovery is at the heart of everything we do. We spot what’s trending, curate what matters – trends you anticipate, routines that feel like you, and finds you can't get anywhere else. Every item earns its place in our stores to keep beauty fresh and uplifting.

We believe beauty is about celebrating what makes you unique. No more chasing perfection – it’s about feeling alive in your own skin. If you are passionately curious, welcoming what’s next, you are welcome at OLIVE YOUNG.

Come be a part of our story.

About the Role

As an OLIVE YOUNG
Senior Advisor
, you lead by example, inspiring customers on their healthy beauty journey while building and developing your team to successfully deliver OLIVE YOUNG’s brand to the U.S. retail market for the very first time. You are a key leader on the sales floor and a trusted partner to Store Leadership — driving daily operations, managing and supporting the team, and ensuring operational excellence.

Beyond daily operations, you play a strategic role in driving sales performance by leveraging insights and analysis to plan and execute seasonal promotions and business initiatives. You are passionate about the customer experience, building meaningful connections with customers and with our Advisors and Crew. You’ll be supporting your team’s skills and growth, providing regular coaching, feedback, and support to build confidence and capability.

Through effective team management and proactive leadership, you create an inclusive and high-performing environment that consistently delivers results and brings OLIVE YOUNG’s mission to life.

What You’ll Do

The following duties are considered essential functions of the role, including but not limited to the responsibilities outlined below.

• Sales Execution: Drive sales and support the team by coaching on daily selling behaviors, assisting with promotions, executing LSM (store self-promotion), and omnichannel initiatives while providing real-time feedback and leadership presence.
• Performance KPI Analysis: Support sales operational KPIs by tracking performance trends, sales and profit targets, identifying risks and opportunities while partnering with the ASM and Store Manager to drive business results.
• Operational Excellence: Support end-to-end inventory operations, including automatic replenishment reviews, order accuracy checks, tester management, resolution of misdeliveries and damaged goods, and maintaining accurate stock flow and organized stockroom standards.
• Inventory Management: Support daily inventory operations, including out-of-stock response, clearance execution, product disposal, short-dated and stagnant inventory control, and investigating inventory discrepancies.
• Customer Service Expertise: Engage customers in sales consultations, payment and packaging, exchanges and returns, omnichannel service assistance, and handling customer inquiries and escalations as needed.
• Oversee Sales Floor and Back-of-House Operations: Ensure consistent standards across merchandising, cleanliness, signage, tester hygiene, and the delivery of in-store services and events (including skin and scalp scan services).
• Manager on Duty: Serve as a keyholder and manager on duty in support of Exempt Leadership, ensuring store opening and closing procedures, POS operations, and cash handling controls are executed in accordance with company standards.
• Cash Management: Manage cash handling processes, including opening and closing…