Retail Operations Manager

ANINE BING is looking for a Retail Operations Manager to join our Retail team based in Los Angeles.

This role sits at the center of how our retail business runs. As a key contributor within our global retail organization, the Retail Operations Manager brings both operational rigor and a builder’s mindset to their work — owning the systems, standards, and projects that keep 40+ stores consistent, high-performing, and ready to scale.

We’re looking for someone who is equally comfortable in a spreadsheet and a cross‑functional meeting — someone who spots inefficiencies and fixes them, who can manage a complex project without losing sight of the details, and who understands that great retail doesn’t happen by accident. This is a hands‑on role with real ownership and meaningful visibility across the business.

This is a hybrid position based at our Los Angeles HQ, with a preference for in‑person work 3+ days per week. The role reports to the VP, Retail.

• Own and continuously improve retail SOPs, policies, and the ops manual — ensuring consistency in process, customer experience, and brand representation across all doors.
• Partner with Regional Directors on store compliance, sale execution, and day‑to‑day operational escalations.
• Manage new store opening checklists and operational readiness in coordination with RDs, IT, and the inventory ops team.
• Partner with the inventory ops team to ensure store‑level inventory processes — transfers, receiving, and fulfillment — run smoothly and issues are resolved quickly.

• Serve as project manager for the Retail Excellence program — owning the roadmap, tracking milestones, and driving cross‑functional execution.
• Lead operational projects including VIP program operations, POS improvements, and process automation initiatives.
• Identify inefficiencies across the retail fleet and build scalable solutions — always with a bias toward reducing manual work.

• Own retail performance reporting: weekly revenue visibility, metric tracking, and monthly business review inputs.
• Drive automation of recurring retail reports, eliminating manual data pulls wherever possible.
• Ensure field leaders have timely, clear visibility into performance metrics — revenue, traffic, conversion, and KPIs that drive action at the store level.
• Support sales forecasting, spend budget and cost tracking in partnership with finance and leadership.

• Act as the connective tissue between retail and the broader business — translating store needs into actionable work with HR, Tech, Ops, and Finance.
• Manage Store Manager Operations onboarding and ensure field teams are equipped with current tools, guidelines, and training materials.

• 3–5 years in retail operations within a multi‑door fashion or lifestyle brand.
• Strong project management skills with a track record of driving initiatives end‑to‑end.
• Analytically minded — comfortable owning reporting and identifying trends in retail performance data.
• Experienced with Google Workspace (docs, sheets, slides) and or Excel.
• Clear, confident communicator across field teams and corporate functions with strong presentation skills.
• High ownership mindset; thrives without a lot of hand‑holding in a lean environment.
• Familiarity with retail tech (POS systems, traffic counters, inventory tools).
• Ability to travel on occasion to stores.

• Work/Life Balance:
  Enjoy flexible work schedules, generous paid time off, and additional summer days to recharge and reset.
• In‑Office Perks:
  Benefit from a hybrid work schedule and free daily in‑office lunches designed to keep you energized, connected, and supported throughout your day.
• Wellness:
  We offer comprehensive medical, dental, and vision coverage—with ANINE BING covering a significant portion of the cost. Our benefits extend to your family and include a generous parental leave program.
• Style Perks:
  Enjoy a generous employee discount and seasonal wardrobe allotments—so you can live the brand, not just represent it.

The target compensation for this role is between $80,000 - $100,000 annually.