Store Manager, Retail & Store Manager

This confidential luxury brand is seeking an experienced Store Manager to lead a high‑performing team in its Topanga location. You will be responsible for driving sales, elevating KPI performance, leading and developing your team, and ensuring the boutique operates to the highest standards of presentation, compliance, and customer experience.

• Lead the sales performance of the boutique to meet and exceed budget and KPI expectations.
• Distribute sales and KPI targets monthly and weekly; monitor results and provide daily feedback to the boutique team.
• Hold weekly one‑on‑one meetings with team members to review performance and develop strategies to elevate individual results.
• Utilize company tools (e.g., daily planner) to drive individual and store performance.
• Clearly communicate targets to the team and provide tools, coaching, and support to achieve them.
• Schedule store rosters according to business needs, adhering to base roster and wage allowance.
• Develop and implement a boutique sales strategy through quarterly action plans aligned to the marketing calendar, local activity, and KPIs.
• Ensure the boutique team is fully prepared for key trading moments such as sales periods and product launches.
• Provide client feedback and local retail insights to internal product stakeholders to influence future assortments and strategy.
• Maximize stock sell‑through by leveraging regular styling and product training content.

• Drive your own development and performance to achieve agreed goals and objectives.
• Role model brand values and lead the team in an inspiring, inclusive, and performance‑focused manner.
• Manage team performance through clear objectives, goal setting, development plans, and regular review conversations.
• Provide ongoing training, development, and coaching to improve performance and productivity.
• Ensure all team members have an exceptional onboarding experience using prescribed onboarding and induction tools and documents.
• Ensure onboarding actions are completed 100% for each new hire in a timely and thorough manner.
• Implement Performance Improvement Plans (PIPs) when required, addressing performance issues promptly and professionally.
• Proactively resolve vacancies and recruitment needs, aiming to fill open roles within four weeks and providing weekly updates to regional leadership.

• Ensure company policies are clearly communicated, understood, and consistently followed by all team members.
• Promote and uphold the company’s commitment to safety, including hazard and incident reporting procedures and each team member’s role in maintaining a safe environment.
• Log and follow up on store maintenance and IT issues using company platforms, ensuring timely resolution.
• Oversee and maintain accurate records for key holders, petty cash, store floats, cash trackers, and related documentation.
• Organize, support, and execute store moves or builds in partnership with Retail Operations when required.
• Drive team compliance with daily and weekly housekeeping duties to ensure the highest standards of boutique presentation at all times.
• Maintain the utmost security standards, including merchandise security, loss prevention, and adherence to all security protocols.

• Proven experience as a Store/Boutique Manager or Senior ASM in a fashion, luxury, or premium retail environment.
• Demonstrated success in driving sales results and achieving KPI targets.
• Strong people leadership skills, with experience coaching, developing, and performance‑managing a retail team.
• Solid understanding of retail operations, rostering, cash handling, and store compliance.
• Experience delivering or coordinating onboarding and training for new team members.
• Ability to work a flexible retail schedule, including weekends, evenings, and key trading periods.
• Excellent communication, organizational, and problem‑solving skills.
• Passion for customer experience, styling, and building client relationships.

This is an opportunity to lead a boutique in a high‑profile location, shape the store’s sales strategy, and develop a talented team in a dynamic, fashion‑forward environment. You will have direct impact on results, client experience, and team culture.