Stock & Operations Supervisor

THIS IS NOT AN EASY PLACE TO WORK.

WE ASK A LOT OF EACH OTHER BECAUSE WE'RE TRYING TO BUILD SOMETHING THAT DOESN'T ALREADY EXIST.

EXCELLENCE IS DEMANDING.

CURIOSITY IS EXPECTED.

OWNERSHIP IS REQUIRED.

YOU WILL RECEIVE HONEST FEEDBACK.

YOU WILL BE CHALLENGED.

YOU WILL SOLVE PROBLEMS YOU NEVER ENCOUNTERED BEFORE.

YOU WILL BE EXPECTED TO THINK INDEPENDENTLY, ADAPT QUICKLY, AND CONTINUE LEARNING.

THE WORK IS DIFFICULT BECAUSE THE MISSION IS AMBITIOUS.

IF THAT EXCITES YOU, WE'D LIKE TO MEET YOU.

The Stock & Operations Supervisor is responsible for the accurate and efficient execution of inventory and store operations within the Flagship store. This includes shipping and receiving, stock organization, inventory control, product flow, client fulfillment, and loss prevention.

As a key operational partner, this role sets a strong example of organization, accuracy, urgency, and presentation. The Stock & Operations Supervisor works closely with Store and Retail Management to maintain operational readiness, support the sales team, and ensure compliance with company policies and procedures.

Depending on the selected candidate’s experience, this position may be structured as an experienced individual-contributor lead or as a supervisory role with responsibility for delegating work, training employees, and overseeing the day-to-day performance of the Stock & Operations team.

Final title, compensation, reporting structure, and level of supervisory responsibility will be determined based on the selected candidate’s experience, capabilities, and the operational needs of the store.

Reports To:

Store Manager and/or Operations Manager

• Set the standard for operational excellence by consistently following company policies, procedures, and loss-prevention practices.
• Process and oversee shipping and receiving activities accurately and efficiently, verifying merchandise quantities and quality against documentation and escalating discrepancies to management.
• Maintain clean, organized, accessible, and secure front-of-house and back-of-house stock areas, with merchandise arranged by style, color, size, or other direction from management.
• Ensure merchandise is properly ticketed, tagged, packaged, and logged to support inventory accuracy and prevent loss.
• Maintain an organized shipping area and ensure all outgoing merchandise is properly prepared and documented.
• Provide quick and accurate stock checks and deliver requested merchandise to the sales floor in a timely manner.
• Prepare and manage client shipments, store-to-store transfers, product transfers, and returns to vendor in accordance with company standards.
• Partner with central distribution and corporate inventory control to reconcile transfers, damages, returns, and inventory variances.
• Conduct regular cycle counts and support mid-year, year-end, and other scheduled physical inventories.
• Organize, review, and communicate inventory results, investigate discrepancies, and identify trends or recurring issues.
• Maintain accurate inventory levels in Shopify and ensure all inventory-related data entry is completed promptly and correctly.
• Process damaged merchandise according to company standards and established timelines.
• Maximize available stockroom and back-office space to improve accessibility, product flow, and overall store efficiency.
• Monitor and replenish packaging, shipping, and operational supplies as needed.
• Communicate proactively with Store Management and the sales team regarding new arrivals, replenishment, stock availability, client returns, damages, and inventory concerns.
• Support the sales floor as needed by running sizes, locating merchandise, assisting with register transactions, and advising employees on…