Senior Sales Associate

Music & Arts seeks a full-time Senior Sales Associate to drive sales and deliver exceptional service in our retail store. In this role, you'll guide students, parents, and educators in selecting band and orchestra instruments, accessories, and lesson programs. You'll lead by example on the sales floor, support merchandising, rentals, and repairs intake, and help train junior associates. Our culture is student-focused, collaborative, and performance-oriented, offering growth opportunities for those passionate about music education and community engagement.

Responsibilities

• Provide consultative sales support to students, parents, and educators for instruments, accessories, and lessons
• Meet and exceed individual and store sales and rental goals
• Lead by example on the sales floor and support training of junior associates
• Process rentals, repairs intake, and special orders accurately
• Maintain merchandising standards and product displays
• Support in-store events and community outreach focused on music education
• Use POS and inventory systems to complete transactions and track stock
• Handle customer inquiries and issues with a service-driven approach

Required Skills

• Retail sales
• Customer service
• Point-of-sale (POS) systems
• Inventory management
• Product knowledge - musical instruments
• Merchandising
• Cash handling and reconciliation
• Sales reporting
• Communication
• Basic computer skills