Administrative Assistant

Job Description

Posted Thursday, August 13, 2026 at 10:00 AM

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It's always a GOOD day in SoCal!

The Retail Operations Administrative Assistant provides excellent customer service by answering customer service inquiries and employee questions in a professional, courteous, and timely manner. The Administrative assists also supports the Retail Operations team by completing all assigned clerical tasks such as posting data for reporting purposes, filing, coding, copying, efaxing, phone calls, and other general office work.

What you'll do:

• Handles all Retail Customer Service line phone calls, emails, texts, inquiries. Follows up on all inquiries and open/pending cases; enters customer cases in customer service database (Sales Force); and follows up and closes all cases accordingly. Prepares customer service reports as requested.
• Submits all retail signage and supply orders to print shop and follows up on location receipt of items.
• Maintains all Business License renewals and e-files.
• Generates, tracks, and logs employee reward paperwork and Certificate of Appreciation.
• Logs and tracks Gift Certificates.
• Records and updates retail directory and District Manager Alignment as needed.
• Maintains Goodwill’s SOP Manual.
• Picks, reviews and distributes retail division incoming and outgoing mail.
• Uploads and maintains documents in shared platforms.
• Schedules and hosts department meetings;
  Drafts agendas, tracks attendance and takes notes.
• Prepare necessary information for Director Site visits.
• Maintains and orders retail office supplies.
• Prepares training manuals and other materials.
• This position requires travel (25% within Southern California). A valid CA driver's license and state-required auto insurance necessary. Driving records must be acceptable by company’s insurance vendor.

What you bring:

• 2-3 years of office clerical experience required.
• 1-2 years of multi-line customer service phone system experience required.
• High school diploma or general education degree (GED) required.
• Possesses a valid driver's license and state-required auto insurance.
• Shift flexibility and overtime when needed.
• Ability to handle confidential information.
• Ability to work with minimal supervision
• Advanced knowledge of computer programs in a Windows environment, including Word, Excel, Outlook, Google documents, Teams, One Drive and ability to meet project deadlines.
• Other Software:
  Salesforce, Database, Order processing, Project Management, Presentation software, Zoom
• Drug Screen, Background Check, and Live Scan required.

Why You’ll Love It Here:

• Opportunity to grow within Goodwill’s retail leadership pathway.
• Supportive, mission-driven culture focused on developing people and strengthening communities.
• Work in a dynamic environment where teamwork, service, and purpose come together.

What's in it for you:

• Hourly Rate range: $22 - $24
• Discount at Goodwill Socal retail locations
• Goodwill Perks:
  Discounts on dining, retail, theme parks and movies
• Employee Assistance Program:
  Mental and physical wellness, financial and legal resources and career and education partners

Full-time Positions are eligible for:

• Flexible Spending Account - FSA
• Paid time off (PTO)
• Tuition Reimbursement

Join our mission to transform lives through the power of work — while growing your career with a purpose-driven retail organization making a lasting impact in Southern California communities.

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please : http://www
1.eeoc.gov/employers/upload/

Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

Goodwill is committed to a policy of equal employment opportunity…