Operations Supervisor - Melrose Ave, West Hollywood

Operations Supervisor From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.

We still believe in the same principles we started with the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.

The Operations Supervisor role is essential to the functionality and efficiency of the store. Their core purpose is to maintain the store's operations to facilitate a seamless customer experience. The Operations Supervisor plays a key role in supporting company and management initiatives/direction while ensuring adherence to the policies and procedures as outlined by the organization.

Responsibilities:

Partner with Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.

Supervise with inventory and stock management

Ensure maximization of storage and capacity in all product and supply categories

Manage investigation and rectification of inventory discrepancies

Lead the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts

Ensure timely and consistent communication and follow up for all store maintenance issues

Serve as store expert in core operational systems, educate store staff and troubleshoot technology issues in partnership with the corporate IT Team Work with the sales team to provide exemplary customer service:
Assist with POS, customer repairs, dry-cleaning, and alterations processes

Have proper understanding of BOH/FOH IT systems, including POS transaction

Lead Sales Support team execution of store initiatives

Provide training and direction to direct reports, peers, and management

Partner with store management to resolve customer service issues

Manage customer repairs, dry-cleaning, and alterations programs

Meet store and metric goals

Ensure brand mission is brought to life and introduced to everyone that walks into our store

Maintain a knowledge and understanding of all policies and procedures

Consistently act within the core values of rag & bone Identify opportunities to support the team in delivering best in class customer service through extensive product knowledge and operational ownership

Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Requirements:2-4 years of prior work experience in a retail stock, logistics, operations, or back of house management position

Strong background in inventory management, shrink reduction, and operational execution

Ability to analyze business reports and make data-driven decisions

Ability to work a flexible schedule, including nights, weekends, and holidays.

Rules we live by:

Be a Good Human:
Be original, be authentic. Stand for diversity, equitability & inclusivity

Have No Fear:
Innovate and solve problems

Own Every Decision:
Work together and get results

Quality Matters:
Not only with product, but we see it in our people

Make Shit Happen:
Be disciplined, be competitive

Benefits:

Paid Time Off Clothing Allowance Generous Employee Discount Paid Parental Leave Membership to Calm and access to other wellness benefits

Medical, dental, vision and ancillary benefits
401k Salary:
The target hourly rate for this role is between $30-$31 hourly based on candidates' experience and expectations.rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status…