Supervisor, Retail Operations

Job Summary

Supervisor, Retail Operations reports to the Assistant Manager, Retail Operations and supports the daily operations of the museum store, ensuring efficient execution of all operational processes and maintaining retail standards aligned with the institution’s artistic vision and brand identity. The role oversees core operational functions, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, loss prevention, and compliance with retail policies and procedures.

• Support the Assistant Manager in onboarding, training, and day-to-day supervision of frontline retail staff.
• Coach and support team members on operational procedures, POS accuracy, replenishment standards, and policy compliance.
• Foster a collaborative and accountable team culture focused on operational consistency, efficiency, and execution.
• Lead daily floor operations, ensuring operational readiness, staffing coverage, replenishment completion, and task execution throughout each shift.
• Supervise opening and closing procedures, ensuring the store is operationally prepared, secure, and maintained according to established standards.
• Oversee POS activity and payment processing, including cash handling, returns, reconciliations, deposits, and adherence to financial controls.
• Coordinate fulfillment and back‑of‑house workflows to support replenishment, stock organization, order accuracy, and operational efficiency.
• Identify and implement process improvements that strengthen operational efficiency, consistency, inventory accuracy, and workflow effectiveness.
• Maintain an organized, visually consistent retail environment aligned with museum standards, ensuring cleanliness, presentation, and merchandising execution throughout the store.
• Support inventory accuracy through stock monitoring, cycle counts, audits, replenishment, RFID tracking, receiving, transfers, and loss prevention practices.
• Report and resolve inventory discrepancies, damages, quality concerns, and operational issues in a timely and organized manner.
• Ensure pricing, labeling, merchandise handling, operational procedures, and safety expectations are consistently executed in compliance with retail policies and standards.
• Support operational readiness for special events, exhibition launches, promotions, and high‑volume traffic periods.
• Promote Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) through respectful leadership, inclusive service practices, and equitable team support.

• 2+ years of progressive retail operations experience, preferably within an arts & cultural institution or prominent consumer brand.
• High school diploma or GED equivalent required.
• Experience supporting, training, coaching, or supervising team members in a fast‑paced retail environment desired but not required.
• Strong experience with daily retail operations, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, and operational workflows.
• Proficiency with POS systems; experience with Shopify, Square, or similar retail platforms preferred.
• Experience supporting inventory control processes, stock organization, merchandising execution, and loss prevention initiatives.
• Ability to follow, enforce, and uphold retail policies, operational procedures, and safety standards.
• Strong organizational skills, attention to detail, reliability, and operational follow‑through.
• Excellent communication, judgment, and problem‑solving skills, with the ability to address operational challenges and customer concerns professionally and effectively.
• Ability to multitask, prioritize competing operational needs, and adapt in a fast‑paced retail environment.
• Flexibil…