Part-Time Keyholder - Westfield

Part-Time Keyholder (Non-Exempt) – Westfield Century City (Los Angeles, CA)

The hourly rate for this role is $20.50 USD per hour – part-time, non-exempt position.

Applicants must hold a valid US work visa or permanent residency. Please note that visa sponsorship is not available for this position.

Century City is where we plant our flag in US soil. This Keyholder position is our most important hire outside of our management team. As a Keyholder, you’re the team member that sets the selling culture of the store — you are the standard every associate looks to on the floor!

• In a new market with a brand that customers are meeting for the first time, the Keyholder is responsible for making that first impression count and making sure customers come back.
• Your primary job is to sell — and to sell very well. You are expected to have the deepest product knowledge on the floor, to lead by example in every customer interaction, and to help less experienced team members develop by what they see you doing every shift.
• You will process stock alongside the rest of the team, lead the opening and closing of the store on your shifts, and be the go-to person when a customer has a question that needs a definitive answer.

Industrie Clothing was founded in 1999 and is an institution in Australian men’s fashion. We are known for modern, practical and instinctively masculine clothing crafted with premium fabrics and clean, wearable and considered designs made to last.

With over 120 stores across Australia and a solid online presence, we are ready to introduce the brand to the US market.

Opening our first US retail store in Century City is a deliberate choice. It is a world class shopping centre that attracts the kind of customer who is quality and value-conscious, discerning and invested in how they present themselves. We know Industrie will resonate here, we just need the right person and team behind them to bring this to life.

As a Keyholder, you’ll be the team member we trust to open or close the store, hold the keys, and lead the floor when a manager is not present. This is not a management role in the formal sense, but it carries real responsibility and requires real judgment.

• Operate as the responsible person on shift during opening and/or closing, and at any time when a manager is not present on the floor
• Deliver consistently outstanding personal sales results (conversion, UPT, and ATV), which are your professional benchmarks
• Monitor floor conversion, UPT, and ATV daily and address gaps with the team in the moment
• Maintain floor standards — replenishment, folding, sizing, and presentation — throughout the trading day
• Coach sales associates on the floor in real time — not just by instruction, but by demonstration
• Manage POS transactions accurately including sales, returns, exchanges, and gift card activations
• Escalate any team, customer, or operational issues to a manager promptly and with clear information
• Contribute actively to stocktakes and cycle counts

• You own the entry zone — every customer is greeted within 60 seconds, no exceptions
• Approach every customer with warmth, product confidence, and genuine interest in finding what they need
• You lead the fitting room standard and consistently deliver knowledgeable, consultative service — fabrics, construction, fit guides, and outfit building are your strengths
• Convert browsers into buyers through confidence, not pressure — our service standard is advisory, not pushy
• Begin building relationships and a client book from opening week to create returning customers; remember faces, preferences, and past purchases where possible
• Drive outreach for new arrivals, events, and relevant promotions to…