Client Service Representative; CSR; Saks, Beverly Hills

Client Service Representative (CSR) - Saks, Beverly Hills

JOB PURPOSE Working with the Boutique Management, the Client Service Representative is responsible for the day-to-day management of the Client Service functions of the Boutique. Responsibilities include overseeing the POS System, Aftersales, Phone Communication, Cash Integrity, Inventory Control, Loss Prevention, Client Service and assisting in management of all areas of Boutique operations as needed.

TASKS AND RESPONSIBILITIES Ensure that each customer receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging customers, maintaining housekeeping standards, having solid product knowledge and all other aspects of customer service.

Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.

Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries, and when transferring calls.

Assist in packing or wrapping customers’  partnership with Boutique Leadership Team, manage all customer exchanges or returns.

Communicate customer requests and feedback to management.

Accurately complete all opening and closing procedures including securing all cash and receipts.

Maintain orderly appearance of register area and keep supplies stocked.

Assist in floor moves, merchandising, display maintenance, and housekeeping.

Provide support when needed to the selling floor.

Participate in all inventories.

Help solve problems and make informed suggestions that affect the service, and productivity of the cash wrap area.

Support in general Boutique operational tasks, including safety and security, policy and procedures, receiving product, and other operational tasks as needed.

REQUIREMENTS 3+ years of retail cashiering experience, with a luxury background preferred. Ability to work a full-time schedule including varies hours / days including nights, weekends, and holidays as needed Strong interpersonal, communication, organization, and follow-through skills Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above Willingness to adhere to all company policies, procedures, regulations, and standards.

Availability to travel, as needed

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior. Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong.

Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.

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