Seasonal Part-Time Retail Team Member

Funko Overview

Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.

Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of lenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world.

Our retail stores are an immersive journey through the Funko-verse, creating unforgettable experiences for every fan who walks through our doors. The
Retail Team Member plays an essential role in bringing that experience to life by delivering exceptional customer service, supporting daily store operations, and creating a welcoming, engaging environment for every fan. As a brand ambassador, Retail Team Members are passionate about pop culture, committed to operational excellence, and work collaboratively to ensure every visit is memorable.

This is a seasonal role.

• Deliver an exceptional fan experience by creating engaging customer interactions and memorable shopping experiences.
• Welcome customers with enthusiasm, build genuine connections, and provide personalized recommendations based on individual interests and collecting preferences.
• Develop strong product knowledge to confidently educate customers on Funko products, promotions, and new releases.
• Utilize effective selling techniques to identify customer needs, recommend complementary products, and contribute to the achievement of store sales goals.
• Process customer purchases accurately and efficiently while following company cash handling and point-of-sale procedures.
• Maintain a clean, organized, and customer-ready sales floor by replenishing merchandise, recovering displays, and supporting visual merchandising standards.
• Receive, process, ticket, and replenish merchandise accurately and efficiently in accordance with company operational standards.
• Maintain an organized, clean, and safe stockroom by following established inventory, storage, and safety procedures.
• Assist with inventory-related activities, including replenishment, transfers, damages, markdowns, cycle counts, and other operational tasks as assigned.
• Support the execution of product launches, promotions, floor sets, seasonal transitions, and in-store events.
• Maintain compliance with company policies, operational procedures, safety standards, and loss prevention practices.
• Work collaboratively with teammates and store leadership to support daily operations and create a positive, inclusive team environment.
• Demonstrate professionalism, accountability, and enthusiasm while representing the Funko brand and company values.
• Maintain flexibility by supporting multiple areas of the store and performing other duties as assigned to meet business needs.

• High school diploma or equivalent preferred.
• One (1) or more years of retail, customer service, hospitality, or related experience preferred.
• Demonstrated ability to deliver exceptional customer service and create engaging, memorable customer experiences; experience in immersive retail or entertainment environments is a plus.
• Strong communication and interpersonal skills with the ability to effectively engage customers and collaborate with team members.
• Positive attitude with a willingness to learn, adapt, and contribute to a fast-paced team environment.
• Excellent organizational skills and attention to detail.
• Passion for pop culture with a strong interest in current…