Account Manager

Worker Sub-Type:

Regular

Job Description:

As an Account Manager for Black Berry Radar, you will build, strengthen, and expand relationships with strategic customers across the intermodal, transportation, and logistics sectors. This relationship‑driven role focuses on ensuring customers realize maximum value from their Radar investment while identifying opportunities for growth and long‑term partnership.

You will act as a strategic advisor-leveraging your understanding of customer operations, industry challenges, and Radar's capabilities-to drive adoption, retention, and expansion. Our team is hands‑on, collaborative, and recognized by customers for doing business differently.

Responsibilities

* Own the post‑sales relationship for multiple strategic accounts, serving as the primary point of contact and trusted partner.

* Conduct regular business reviews to demonstrate value, track KPIs, and surface opportunities for operational improvement.

* Ensure account health by monitoring usage trends, proactively addressing issues, and maintaining exceptional customer satisfaction.

* Drive product adoption and deepen customer engagement by educating teams on new features, enhancements, and best practices.

* Identify and execute expansion opportunities, including upsell and cross‑sell, by understanding customer goals and aligning Radar solutions with their objectives.

* Collaborate with internal teams-Customer Success, Product, Engineering, Operations, and Sales-to resolve escalations and deliver product improvements informed by customer insights.

* Develop strategic account plans outlining retention strategies, growth pathways, timelines, and risk mitigation measures.

* Provide data‑driven insights and recommendations to guide customers in optimizing asset performance and operational efficiency.

* Act as a strategic advisor, deeply understanding customer operations and advising on how Black Berry Radar can deliver greater visibility, efficiency, and value.

Who We Are Looking For

* 5+ years of B2B experience in account management, customer success, or solution‑oriented sales, ideally within transportation, intermodal, fleet, logistics, or freight technologies.

* Proven ability to influence and communicate effectively with both technical and non‑technical stakeholders at all organizational levels.

* Strong analytical capabilities with experience leveraging data to drive decisions and uncover performance insights.

* Bachelor's degree in Business, Supply Chain, or a related technical discipline-or equivalent experience.

* A relationship‑minded professional who thrives in a collaborative environment, is comfortable with travel, and enjoys solving real‑world customer challenges.

Scheduled Weekly

Hours:

40

Compensation Hiring Base Salary Range:

$ - $

Please be advised that the compensation hiring range indicated herein is provided solely as a good-faith estimate of expected base compensation for the position. The actual compensation offered will be determined at the time of hire and is contingent upon multiple factors, including but not limited to the candidate's qualifications, relevant experience, demonstrated skills, and results of assessments conducted during the hiring process.

Bonus:

The Black Berry Sales Incentive Pay (SIP) program is a bonus incentive program designed to reward eligible employees for their contributions towards Black Berry's sales success. SIP payments are based on an employee's sales performance against quarterly or full-year quotas for the fiscal year.

Benefits:

The Black Berry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being. Black Berry remains committed to offering affordable benefits including coverage for medical, dental, vision, life, disability insurance, retirement, employee share purchase program and paid-time-off to those that meet the eligibility requirements.

Disclosure of Position Status:

This is an active opening. We are seeking to fill this position immediately

Disclosure of Artificial Intelligence:

We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed and evaluated by our hiring team.