Account Manager, Digital Advertising Sales-Xumo

Xumo, a joint venture between Comcast and Charter Communications, was formed to develop and offer a next-generation streaming platform for the entire entertainment industry. The company consists of three primary lines of business:
Xumo devices, Xumo Play, and Xumo Enterprise. Powered by Comcast’s global entertainment platform, Xumo devices feature a world‑class user interface with universal voice search capabilities, making it easy for consumers to find and enjoy their favorite streaming content. Xumo Play is a free ad‑supported streaming TV (FAST) service offering hundreds of linear channels and on‑demand options. Xumo Enterprise provides tools and services for content creators, distributors, and advertisers to make FAST content more accessible.

Responsible for providing account management & sales support for an assigned portfolio of existing customers for the Xumo Advertising function. Develops and manages overall account strategies for specific named accounts, including identification of incremental revenue opportunities, new product opportunities. Responsible for overall customer relationship management & customer satisfaction in addition to delivering customer revenue and retention objectives. Identifies and manages interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities.

• Position is office based in Los Angeles, CA 4 days/week & 1 day remote.

As an Account Manager for Xumo Advertising, this role is a key contributor. Qualified candidates will have 3-5 years plus of programmatic/digital account management experience, along with the ability to thrive in a fast paced, growing industry.

• Owns relationships with a book of accounts with responsibility for account strategy, spend growth, upsells and renewals.
• Builds, maintains and handles client relationships.
• Researches and understands client business and goals.
• Leads compelling strategic business reviews to identify customer needs and drive growth opportunities.
• Coordinates and processes all client contracts, revisions and copy into a implementation‑ready status.
• Contributes to strategic account team meetings to ensure success of live campaigns.
• Owns campaign management and recommendations of effective performance to agency and clients.
• Follows ad campaigns closely and communicates relevant click through and creative success to improve performance and aid in retention.
• Manages cross‑functional teams to ensure delivery of customer objectives.
• Serves as an escalation point for key customer issues around pricing and agreements.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.
• Disclaimer:
  This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Customer Relationships;
Account Management;
Programmatic Advertising;
Digital Advertising;
Advertising Sales;
Troubleshooting;
Digital TV

Primary Location Pay Range:
This job can be performed in California with a good faith estimated pay range upon hire of $ - $ USD.

Comcast intends to…