Cochlear Implant Consumer Specialist

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We’re dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self‑motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change.

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Location:

California, United States (Orange County, CA)

• Work with regional team to analyze the local market and develop a strategy to drive consumer sales within the region to achieve or exceed sales quotas.
• Participate in account strategy and planning, and build relationships with customers.
• Attend AB Sales Meetings at the national, regional and territory level.
• Attend industry conferences and events within the territory and as needed nationally.

• Identify and engage new lead sources within the territory including hearing healthcare professionals, early intervention specialists, cochlear implant clinics and AB recipients. Other sources may be identified as well.
• Build relationships and trust with new lead sources.
• Educate new lead sources on CI eligibility criteria, benefits, and processes.
• Utilize AB tools and resources including hearing solutions collateral, database assessment guidance, needs assessments, Integrity Selling Tools and methods for connecting new leads to AB.
• Collaborate with Phonak sales rep counterparts for joint strategic planning, customer visits and team meetings.
• Conduct 1:1 in person meetings with HCPs and other lead sources.
• Lead the planning and execution of lead generating open houses and events at HCP offices, local community centers, and CI Centers.
• Increase and sustain new leads generated from all lead sources.

• Utilize the consumer sales process and Integrity Selling best practices to engage, counsel, and sell to consumers seeking hearing solutions to select AB.
• Conduct 1:1 in person meetings with CI Candidates and AB Recipients.
• Lead the planning and execution of open houses and events for CI Candidates at HCP offices, local community centers, and CI Centers.
• Monitor sales funnel health to deliver expected results.
• Understand and mitigate reasons for losses.

• Identify and engage AB recipients to build new recipient contributors and mentors within the region.
• Onboard and train new mentors utilizing AB tools and resources.
• Engage recipient contributors and mentors on an ongoing basis through regional and national AB programs.

• Document all activities and customer engagement with new leads, opportunities, HCPs, recipients and CI Centers in GCRM according to defined procedures.
• Maintain compliance in all activities.
• Complete all training in a timely manner.
• Maintain spending in line with budget under the direction of the Regional Manager.

Ability to travel 50-75% including frequent overnight travel and weekend travel.

• Bachelor’s degree required.
• At least one year of experience with adult and pediatric patients with Cochlear Implants.
• Previous Medical Device Company Sales Experience highly preferred.
• Experience in implementing sales techniques is preferred.
• Experience in working with volunteers is a plus.
• Familiarity with cochlear implants, candidacy, and regional support organizations is helpful.
• Ability to interact courteously and…