Client Success Manager

Oxford Road is the world’s largest podcast advertising agency. We unite brands and creators through strategy and technology for outcomes only we can deliver. Since the beginning of podcasting, we’ve been here building the playbook, setting the standards, and scaling brands through the power of audio and creator-driven media. Today, we manage campaigns across podcasts, radio, streaming audio, You Tube, and emerging creator platforms for clients that include half of the top advertisers in podcasting.

What really sets us apart? We’re not just buying media. We’re shaping the market itself. Our thought leadership defines the conversation. Our newsletter reaches thousands of industry decision-makers every week. Our podcast, The Media Roundtable, convenes the most influential voices in audio advertising. Our annual Chief Audio Officer Summit is the premier gathering for marketers, platforms, and creators shaping the future of the medium.

Our research (from attribution methodologies to brand safety frameworks) becomes industry standard. We don’t wait for the market to tell us what’s next. We build it.

Client Success is the foundation everything else is built on. Growth opportunities only exist because clients trust us, and that trust is earned through consistent, excellent service, campaign performance, and the kind of proactive communication that makes clients feel like they always have a dedicated partner in their corner. The best Client Success Leads don't feel like vendors to their client;

they feel like a member of their internal team. Someone who knows their business, speaks their language, and is as invested in their success as they are.

This role is also not growth-agnostic. Because Client Success sits closest to the client, this team is uniquely positioned to identify expansion signals before anyone else sees them. The best CS Leads don’t just protect a book of business — they actively grow it by deepening relationships, surfacing opportunities, and partnering with the Growth team to bring those ideas to life.

Retention and growth are two sides of the same coin, and this role owns both.

This role isn’t just about managing accounts. It’s about making clients feel like they couldn’t succeed without us. That means being the connective tissue between every internal team and the client, catching problems before they become crises, delivering insights that make our clients look smart to their own leadership, and proactively identifying opportunities to do more.

You don’t wait to be asked. You don’t pass the buck. You don’t explain why something didn’t happen. You make it happen. You bring data-backed points of view, not just status updates. And when you see a client ready to expand, you don’t wait for the Growth team to find it — you bring it forward. The success team is expected to bring strategic thinking to performance and satisfaction, not just process execution.

Client Success leads on performance and satisfaction while keeping a consultative duty on growth. You actively surface growth signals and partner with the Growth team.

You bring recommendations, not menus. When a client has a problem, you don't present three options and ask them to choose… you tell them what you think they should do and why. You present the expensive idea. You present the unconventional one. You give them something to say no to, not something to hide behind. And when something goes wrong internally, that never becomes the client's explanation.

Owning these areas well is what separates good from great in this role.

• Campaign Execution & Pacing — Own the day-to-day health of every campaign in your book. Be the first to know when something needs to change and…