Sr. Account Executive, Commercial

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries– moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Sr. Account Executive, Commercial
Department & Team: Sales | Commercial Sales
Reports to: Regional Sales Director / Front Line Sales Manager
Location: Amsterdam, Netherlands

As a Sr. Account Executive, Commercial, you will be responsible for driving new business growth and expanding customer relationships across a defined portfolio of commercial accounts in the Netherlands and broader assigned territory. This is an exciting opportunity for a high-energy, customer-focused sales professional who thrives in a fast-paced, consultative selling environment. You will work with cross-functional teams including Business Development, Marketing, Solution Consulting, Customer Success, and Partners to help organizations modernize customer experience and achieve measurable business outcomes.

This role is ideal for someone who enjoys building strong executive relationships, navigating complex sales cycles, and creating meaningful value for customers through strategic account development.

Key Responsibilities

The primary responsibilities for this role include, but are not limited to:

• Drive new business acquisition and revenue growth across a defined set of commercial accounts within the assigned territory.

• Develop and execute territory and account plans that identify whitespace, prioritize opportunities, and accelerate pipeline creation.

• Build and manage a healthy pipeline of qualified opportunities through a combination of outbound prospecting, partner engagement, marketing-generated leads, and strategic account development.

• Lead complex, consultative sales cycles from initial discovery through negotiation and close, aligning customer challenges with business outcomes and solution value.

• Establish strong relationships with key stakeholders and decision-makers across business and technical buying centers, including executive-level contacts.

• Collaborate closely with Business Development Representatives, Marketing, Solution Consultants, Customer Success, and Partners to create account strategies and progress opportunities efficiently.

• Maintain a strong understanding of customer priorities, market dynamics, competitive positioning, and industry trends to shape compelling sales strategies.

• Deliver accurate forecasting, opportunity planning, and pipeline reporting through disciplined CRM usage and regular deal inspection.

• Negotiate commercial terms, contracts, and pricing in collaboration with internal stakeholders to close profitable, compliant deals.

• Ensure a high standard of customer engagement by demonstrating credibility, responsiveness, and a strong understanding of the customer’s business transformation goals.

• Represent the company professionally at customer meetings, industry events, and partner engagements.

• Consistently achieve or exceed assigned sales targets, pipeline generation goals, and strategic account development objectives.

Minimum Requirements

• 4+ years of quota-carrying B2B sales experience, preferably in SaaS, cloud, customer experience, or enterprise software solutions.

• Proven track record of achieving or exceeding new business and revenue targets.

• Experience managing full sales cycles, from prospecting and discovery through negotiation and…