Diamond Sales Expert: VRAI in Los Angeles

• Diamond Sales Expert: VRAI in Los Angeles

Start Date
09/04/2026

Full-Time

The diamond sales role with VRAI is a full-time position in Los Angeles, California. The Diamond Sales Expert advises clients about sustainably created diamonds and VRAI jewelry through personalized consultations. The work combines luxury sales, diamond education, client follow-up, and appointment management.

VRAI is a digital-first direct-to-consumer brand whose jewelry uses sustainably created diamonds. The Los Angeles position serves clients through remote and in-showroom sales work. The expert manages a lead pipeline, supports custom-design conversations, and shares customer trends with the wider team. Weekend availability is required because the schedule includes every Saturday and Sunday.

• Work pattern:
  Remote and in-showroom luxury sales with weekend availability

Applicants bring a record of closing sales, strong diamond-selling experience, and a substantial jewelry background. A certified gemologist credential from a reputable institution is preferred for the role.

The expert advises clients through consultations that cover sustainably created diamonds and VRAI jewelry. Product conversations include diamond selection, jewelry care, returns, upgrades, and resizes. The role connects technical product knowledge with patient, clear explanations that help a client settle on a purchase.

Client service continues after the consultation. The expert follows up to close sales, provides guidance during the purchase journey, and maintains a positive relationship after the initial conversation. Personalized advice remains central whether the interaction occurs remotely or in a showroom.

• Explain sustainably created diamonds and VRAI jewelry
• Guide jewelry selection, care, returns, upgrades, and resizes
• Follow up with clients to close sales
• Provide luxury service remotely and in showrooms

The position manages and develops a lead pipeline from initial inquiry through purchase. Appointment calendars require accurate organization for virtual and in-person meetings, with follow-up timed to each client's stage. Strong writing and interpersonal communication keep the record of each interaction useful to the next conversation.

Clienteling also extends into custom design work. The expert collaborates on custom projects, shares customer trends and product feedback, and communicates patterns that can improve later conversations. The work requires independent organization because sales activity spans several channels and client decisions.

VRAI requires a history of selling diamonds and a strong jewelry-industry background. The role calls for an ability to close sales in a high-volume e-commerce or retail setting, along with independent motivation, organization, and technological confidence. Patience and empathy support conversations that may involve education before a purchase decision.

A certified gemologist credential from a reputable institution is highly preferred. Product knowledge supports conversations about stones and jewelry, while writing ability supports follow-up, appointment records, and communication with clients who need time to compare options.

VRAI is a digital-first direct-to-consumer brand that makes jewelry exclusively with sustainably created diamonds. The company connects product design, diamond education, and direct client relationships through its online and showroom channels. Its stated values include innovation, craftsmanship, and sustainability.

VRAI operates in Los Angeles, San Francisco, New York, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations planned. The brand has received a Fast Company Innovation Award in retail design. The Diamond Sales Expert works within a company that combines a distributed showroom footprint with direct online customer contact.

The weekly schedule requires availability every Saturday and Sunday, and the role also includes a non-traditional schedule. A candidate who can maintain reliable weekend coverage while organizing remote and in-person consultations meets a central operating need of the position.

The Los Angeles team connects diamond education with high-touch clienteling, custom design conversations, product feedback, and sales follow-through. The role's day-to-day work moves between consultation, calendar…