Inbound Sales - Tele Sales

About the company

Treebo Hospitality Ventures is Indias most loved brand and one of the largest chains in the budget segment of hospitality. With a network of 850+ hotels across 120+ cities, Treebo offers travellers the unprecedented value proposition of high-quality stays at affordable prices wherever they go. We are proud of putting dignity back into budget travel where earlier the traveller was forced to contend with poor quality and hygiene.

Treebo Hospitality Ventures masterfully combines engineering prowess with deep hospitality expertise. Our operational ethos is clear and focused from Treebo Club, an innovative distribution platform and extremely rewarding loyalty programme to Hotel Superhero, a cutting-edge SaaS solution and a comprehensive hotel management software. With a strong technological foundation and a passion for hospitality,THV aims to deliver exceptional experiences across our diverse portfolio.

Our range of brands

Itsy Hotels, Treebo, Treebo Premium and Medalio—provides a symphony of choices that blend quality, comfort and affordability.

Treebo is a Great Places to Work certified organisation. We take immense pride in our culture which is built on a strong foundation of 7 values. Some of these values include - “Exhibit Owner Mindset” and “Have the humility and hunger to learn and help learn”, amongst others. We strongly believe in offering our people - “Treebs”, as they are called - unmatched opportunities to learn and grow.

If you’re looking to work at a place that is built on strong fundamentals of business and professional conduct, Treebo is the place for you.

Key Responsibilities

• Serve as the first point of contact for guests and business partners reaching out via phone, offering prompt and personalized assistance.
• Understand customer requirements thoroughly and offer suitable Treebo properties, upselling wherever appropriate to maximize value.
• Execute and exceed daily, weekly, and monthly sales targets, while maintaining high conversion rates.
• Maintain up-to-date knowledge of Treebo’s product offerings, promotions, partner properties, and value propositions.
• Accurately capture and record customer interactions, feedback, and preferences in CRM systems.
• Share insights and customer feedback with relevant internal stakeholders to help improve product offerings and customer experience.
• Collaborate with peers and cross-functional teams to enhance sales strategies and processes.
• Uphold Treebo’s brand promise and commitment to quality in every customer interaction.

What are we looking for?

• Minimum of 1 year of experience in Tele-Sales, Inbound Sales, or a customer service role with sales targets.
• Bachelor’s degree in Business Administration, Hospitality, Marketing, or a related field preferred.
• Exceptional verbal communication skills in Hindi and English (fluency in regional languages is a plus).
• Comfortable and confident with phone-based customer interactions.
• Highly organized with the ability to multitask and manage time effectively.
• Strong problem-solving skills and customer-oriented approach.
• Familiarity with CRM systems, Google Workspace (Docs, Sheets, Gmail, etc.), and sales reporting tools.
• Ability to adapt to rotational shifts and a 6-day work week, including weekends and holidays if required.
• High levels of ownership, accountability, and enthusiasm for working in a high-growth startup environment.