Sales Engineer- AV Installation or Events exp

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we’ve been committed to improving peoples’ lives and making the world a better place- one customer, one business, one innovative leap at a time. Come join our journey!

Sales Engineer

As a Sales Engineer for Panasonic’s Projector and Display America’s team, you will support the PPNDA Sales team in selling products and solutions using a consultative sales approach.

• Understand and effectively communicate the technical aspects and benefits of Panasonic products and solutions
• Gather customer requirements, recommend appropriate Panasonic and third—party products and solutions, and perform system design tasks
• Provide on-site engineering services such as product configuration, adjustment, integration, and commissioning
• Train PPNDA sales team, integrators, and end customers on PPNDA products and solutions
• Collaborate with the other PPNDA engineering and Service team members to troubleshoot customer product and application issues
• Candidate needs to currently be located in the West coast preferably LA, CA, Las Vegas, NV, San Francisco, CA, Phoenix AZ, Denver CO.

Sales Support

• Conduct technical pre-sales visits with customers, partners and sales managers for products, solutions, and consulting services.
• Perform product demonstrations and shoot-outs
• Create customer system designs and layouts for projector, display and other solution installations
• Support Panasonic and partner sales events, trade shows, and seminars
• Train sales team on products, solutions, and technologies
• Maintain the Standard operating procedure (SOP) on conducting engineering customer meetings

Customer Support

• Manage and resolve assigned product/solution performance and operation issues in a timely manner
• Conduct on-site and virtual operation and maintenance training for Panasonic products and solutions
• Provide on-site paid services for installation support, equipment setup and commissioning
• Own technical escalation for complex issues requiring end-to-end resolution

Continuing Education

• Continually expand relevant A/V and Information technology knowledge through formal training and self-study, with a special focus on the technologies associated with new Panasonic products and solutions
• Maintain expertise and working knowledge of Panasonic and third-party software and products that are part of larger ecosystems.
• Participate in mandatory Product and Service meetings with factory product and service teams

Voice of the Customer (VOC)

• Create, maintain, and foster relationships with the customer base to gather information on customer likes and dislikes, competitor likes/dislikes, and unmet needs through face-to-face meetings, focus groups, support questions, etc.
• Generate VOC reports for use by product managers, planning, and development teams in the US and Japan

Additional Tasks

• Ensure departmental tasks are completed in a timely, accurate, and complete way.
• Train new staff. Make sure group is familiar with new and emerging technology.
• Additional tasks assigned by management

Education & Experience:

• Bachelor’s Degree in technical field or equivalent experience in a AV Installation or Live Events environment;
  Certifications such as CTS, CTS-D, CTS-I, (IT certifications) a plus
• Excellent Panasonic projector and professional display product knowledge and a deep understanding of their applications, features, operations, and competitive products
• 3+ years professional experience in the projection and professional display industry - e.g., manufacturer, systems integrator, AV rental…