User Experience Researcher; Bangkok

User Experience Researcher (Bangkok-based, Relocation provided)

1 week ago. Be among the first 25 applicants.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe.

Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

We have only scratched the surface. The online travel industry is an extremely dynamic and competitive space. Our aim is to deliver compelling designs that create a world‑class customer experience. You will have a key role in defining the future of our products that reach millions of customers. Despite our size, we operate in a startup‑like environment.

Work in the heart of Asia. This is an amazing opportunity if you're looking for an exciting adventure abroad while expanding your international research capabilities. You get a chance to live in one of the most beautiful and most visited cities in the world! This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.

• Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or any related field.
• 7+ years of relevant experience in consumer‑facing business domains.
• Comfortable with planning, scoping, conducting, analyzing and communicating research.
• Experience with Qualitative and user‑centered design methods (individual and group interviews, diary studies, direct observation, think‑aloud usability testing, etc.).
• Experience with Quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.).
• Experience evaluating, negotiating, and working with external research vendors.
• Ability to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data.
• Demonstrated critical thinking beyond business requests.
• Excellent storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English).
• Enjoy collaborative work in a dynamic, data‑driven and creative environment.

• Demonstrate critical thinking beyond explicit business requests.
• Function independently in all operational research tasks.
• Lead core end‑to‑end research activities – including driving research objectives, hypotheses, methodology, execution, analysis, and communication.
• Good judgement when evaluating research opportunities, e.g., importance, urgency, and impact for team.
• Ability to reasonably challenge details of research requests and propose solid research solutions.
• Strong project execution with existing skills while constantly expanding breadth and depth of abilities.
• Knowledge of approaches for both quantitative and qualitative research, effectively triangulating findings, methods, and theories with others.
• Application of tools and inspection methods to quantify the value and efficiency of research.
• Adapt and innovate new methods in collaboration with more senior researchers.
• Knowledge of key software tools common in the field (e.g., for surveys, diary studies, analysis).
• Knowledge of data compliance and ethics in all activities.
• Drive cross‑discipline/department collaboration via research insights/activities.
• Collaborate efficiently with other researchers and disciplines, with clear commitments in case of shared ownership.
• Demonstrate excellent communication skills; tailor communication style for different audiences, concise and to the point, open to input and feedback.
• Contribute to the research community by sharing work/methodologies, coaching and/or mentoring other core or junior researchers, screening of research candidates.