Senior Field Service Engineer

The Role:

Senior Field Service Engineer

The Field Service Engineer is responsible for key activities in system installations, upgrades, and maintenance. This position will collaborate with mechanical engineers, application software developers, and other disciplines to ensure Neocis provides top quality service to its customers.

• Installing, maintaining, testing, and documenting complex medical devices; troubleshoot and diagnose malfunctions to reduce system downtime.
• Maintain effective communication with supervisor and peers in daily activities.
• Complete training for Good Manufacturing Practices (GMP) related tasks; follow all Quality and Safety procedures.
• Follow Good Documentation Practices (GDP).
• Maintain company working areas and local environment, ensuring measuring instruments are calibrated.
• Ensure compliance with all regulations, laws, and company policies for Health, Safety, and Environmental compliance.

• BS in Engineering or equivalent.
• Experience maintaining, testing, and documenting complex medical devices; willingness to travel regularly to support multiple accounts.
• Ability to explain technical information simply, comfortable interacting with medical professionals and engineers; strong communication skills.
• Experience with medical devices with significant software and electrical components; familiarity with CT scan images and DICOM protocol standards.
• Experience in a customer-facing role.

• This is a full-time position; may require long hours and weekend work.
• This is not a supervisory role.
• The role will require 75% travel, often outside state, including overnight trips.
• Location:
  
  manufacturing/clinical environment requiring use of optical/mechanical calibration equipment, hand tools, calipers, and digital multimeter; prolonged computer work; ability to lift or carry items up to 50 pounds; exposure to loud or moderate noise.

Reasonable accommodations may be made to enable candidates with disabilities to perform this role.

Expected base salary: $75,000–$130,000 depending on experience.