Lead Monitor Rotating Shift

Lead Monitor Rotating Shift

Volunteers of America Los Angeles (VOALA) is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities.

PAY RATE: $20.90 – $22 per hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

Job Summary and

Purpose:

The Lead Monitor coordinates, supervises, mentors, and oversees the Monitors’ efforts to provide security of the program premises, and safety for program clients, visitors and employees. The Lead Monitor provides safety training to the Monitor staff, and provides ongoing safety oversight. The Lead Monitor performs Monitor duties on behalf of program clients/participants, as well as leading and training Monitors. Driving ability preferred.

• Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week.
• Train Monitors in program operations, safety, and security expectations and procedures.
• Oversee operations for safety practices, provide ongoing safety leadership.
• Shelter Security
  • Shelter entrance monitoring:
    The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure to guard against theft and maintain security of premises.
  • Bag & Person screening:
    Monitors search all participants’ personal belongings each time a participant enters. This is a critical step in ensuring the safety and security of everyone. Treat every participant with equal dignity and professionalism.
  • Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, walking the facility and making reports as needed.
• Shelter Safety
  • While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
  • Know location of fire exits, be prepared to assist participants in case of any emergency.
  • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
  • Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
• Asset Protection
  • Protect shelter’s assets, report suspicious events to direct supervisor.
  • Complete written reports and incident logs of daily activities and irregularities: unusual occurrences, equipment or property damage, theft, presence of unauthorized persons.
• Act as a role model for participants at all times.
• Client/Participant Support
  • Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
  • Maintain office housekeeping; verify all common areas, laundry areas and restrooms are clean, disinfected, and fully operational.
  • Assist shelter staff during provision of services to clients/participants, including set‑up for classes, meetings, meals, recreation, and other shelter events.
  • Driving tasks (for licensed Monitors)
    • Transport individual program participants to and from various locations such as human service locations, work sites, and medical facilities.
    • Assist passengers in securing wheelchairs, car seats and other mobility devices; ensure safety of passengers, operate vehicle safely at all times.
    • Maintain trip records as well as mileage and gasoline usage records.
    • Maintain program vehicle in good operating condition: clean after each pick‑up and delivery, and take vehicle for routine maintenance and repairs.
• Inputs required data to computer systems and logs.
• Other duties that may arise to support program goals.

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
• Within 30 days of hire must successfully complete VOALA safety training.
• One year in the general security field, and/or social services / human services, and/or customer service experience.
• One year of proven college coursework, or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can…