Security Operations Center; SOC Operator

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N.

C. Wyeth, Beatrix Potter, Judith

F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.

We are seeking an experienced Security Operations Center Operator to protect our museum's collections, visitors, and staff through vigilant monitoring and rapid response to security events. Reporting to the SOC Lead, this role requires someone who can effectively manage multiple alert streams in a cultural institution environment, follow established standard operating procedures (SOPs), and understand the logic behind automated workflows to ensure appropriate responses while balancing security needs with visitor experience.

This position operates in a 24/7 security operations center within our museum facility with multiple monitoring stations and display screens. The role requires extended periods of sitting with focused attention on computer screens and security monitors. You must be able to maintain alertness during periods of low activity while being ready to respond immediately when incidents occur. The position requires excellent judgment in an environment where the public interacts daily with priceless and irreplaceable objects, and where security decisions must balance protection with the museum's educational mission and visitor experience.

This position reports directly to the SOC Lead.

• Monitor multiple integrated security platforms simultaneously including access control, video surveillance, intrusion detection, environmental sensors, and gallery protection systems
• Interpret and respond to system alerts according to established SOPs while considering museum context such as public hours, active exhibitions, and special events
• Execute appropriate response protocols quickly and accurately when security incidents occur
• Escalate incidents to the SOC Supervisor when thresholds are met or situations exceed standard response protocols
• Operate the Lenel OnGuard access control system, video management system, and other systems as necessary.
• Maintain comprehensive documentation of all security incidents, system issues, and response actions in the incident management system
• Participate in shift briefings and handovers to ensure continuity of operations across the 24/7 schedule

• Alert Management and Prioritization: Ability to manage multiple simultaneous alerts and determine priority based on threat level and museum operations
• Procedural Compliance:
  Consistent adherence to established SOPs while recognizing when situations require deviation or escalation
• Workflow Logic Understanding: Comprehension of conditional logic and automated security workflows to ensure proper system operation
• Incident Response: Rapid assessment and appropriate action during security events ranging from minor infractions to critical emergencies
• Situational Awareness: Maintaining comprehensive awareness of facility status, visitor activity, and potential security concerns
• Communication and Coordination: Effective information sharing with supervisors, team members, and external stakeholders
• Documentation Excellence: Thorough and accurate record-keeping that meets organizational standards
• Team
  
  Collaboration:
  
  Working effectively within a structured supervisory environment and contributing to team success
• Contin…