Lead Monitor Graveyard Shift

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. Learn more la.org.

PAY RATE: $20.90 - $22 per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

The Lead Monitor will arrange, coordinate, supervise, mentor, and oversee the Monitors’ efforts to provide security of the program premises, and safety for program clients, visitors and employees. The Lead Monitor will provide safety training to the Monitor staff, and provide ongoing safety oversight. The Lead Monitor performs Monitor duties on behalf of program clients/participants, as well as leading and training Monitors.

Driving ability preferred.

• Assign shifts, ensure Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week.
• Train Monitors in program operations, safety, and security expectations and procedures.
• Oversee operations for safety practices, provide ongoing safety leadership.
• Shelter Security:
  • Monitor entrance and authorize entrance/departure of all participants, employees, partners, vendors to guard against theft and maintain security of premises.
  • BAG & PERSON SCREENING:
    Search all participants’ belongings at each entrance.
  • Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, gates; walk facility and make reports as needed.
• Shelter Safety:
  • While patrolling observe shelter to ensure safe operations; report and correct any spills, unsafe conditions, or defective equipment.
  • Know location of fire exits; be prepared to assist participants in case of any emergency.
  • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist as required.
  • Call police or fire department in emergencies such as fire or presence of unauthorized clients/persons.
• Asset Protection:
  • Protect resources and report suspicious events to supervisor.
  • Complete written reports and incident logs of daily activities and irregularities such as unusual occurrences, equipment/property damage, theft, and presence of unauthorized persons.
• Act as a role model for participants at all times.
• Client/Participant Support:
  • Answer telephones, take messages, monitor doors, greet visitors.
  • Maintain office housekeeping; verify common areas, laundry areas, restrooms are clean and disinfected & fully operational.
  • Assist shelter staff during provision of services to clients/participants, including set‑up for classes, meetings, meals, recreation, and other shelter events.
  • Driving tasks (for licensed Monitors):
    • Transport individual participants to and from various locations such as human service locations, work sites, and medical facilities.
    • Assist passengers in securing wheelchairs, car seats and other mobility devices.
    • Ensure safety of passengers, operate vehicle safely.
    • Maintain trip records and mileage/gasoline usage.
    • Clean vehicle and equipment after each pick‑up and delivery; perform routine maintenance & repairs.
  • Input required data into computer systems and logs.
  • Other duties that may arise to support program goals.

• Services must be provided on site; supervisors must be on site to provide proper direction and oversight.
• Train, supervise, and schedule monitors.
• Shelter security:
  Monitor entrance, screen bags and persons, patrol premises.
• Shelter safety:
  Monitor clients; conduct room checks; report violations; observe for safety concerns.
• Asset protection:
  Complete written reports and incident logs of daily activities and irregularities.
• Client/Participant support, including driving tasks if licensed.
• Other duties as required that may change.
• Act as a role model for participants at all times.

As service providers to the…