Security Operations Center; SOC Lead

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N.

C. Wyeth, Beatrix Potter, Judith

F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.

POSITION SUMMARY

We are seeking an experienced Security Operations Center Lead to manage our SOC team in protecting the museum's collections, visitors, and staff through strategic oversight, incident management, and operational excellence. This leadership role requires someone who can effectively manage a team of SOC Operators, optimize multi-system monitoring operations, develop and enforce standard operating procedures, and understand automated workflow logic to ensure comprehensive security coverage while balancing institutional security needs with visitor experience and the museum's educational mission.

This position is based in the museum's Security Operations Center with responsibility for 24/7 operations. While primarily working standard business hours, the role requires flexibility to respond to emergencies, cover operational gaps, and maintain presence during high-activity periods including exhibition openings, special events, and institutional functions. The position requires occasional evening and weekend work. The lead must be available for emergency callback and incident response outside normal working hours.

The supervisor must demonstrate sound judgment in an environment where security decisions directly impact irreplaceable cultural treasures, visitor safety, and the museum's reputation and educational mission.

This position reports directly to the Security Manager.

• Team Leadership and Supervision
• Directly oversee the SOC team including security operators and support staff on a 24/7 basis
• Assign tasks and schedule personnel to ensure adequate coverage across all shifts
• Monitor team performance through observation, metrics analysis, and quality assurance reviews
• Provide guidance, coaching, and mentorship to ensure effective operations and professional development
• Conduct performance evaluations and provide constructive feedback to team members
• Address personnel issues and conflicts in accordance with HR policies and procedures
• Foster a positive team culture that emphasizes vigilance, professionalism, and continuous improvement
• Policy and Procedure Management
• Develop, implement, and enforce security protocols and standard operating procedures for SOC operations
• Ensure all security protocols are followed consistently across all shifts and personnel
• Review and update SOPs regularly based on operational experience, incidents, and emerging threats
• Incident Management and Response
• Manage security incidents from initial alert through resolution, ensuring appropriate escalation and response
• Make critical decisions during complex or high-stakes security events
• Coordinate with law enforcement, fire services, and emergency management agencies during critical events
• Conduct post-incident reviews and implement lessons learned to improve future responses
• Ensure all incidents are properly documented, analyzed, and reported according to institutional policies
• Training and Development
• Design and deliver comprehensive training programs for new SOC Operators
• Provide ongoing training to existing personnel on best practices, system updates, and emerging threats
• Develop training materials, documentation, and standard…