Senior GSOC Operator

Embedded Senior GSOC Operator

Control Risks is looking for an Embedded Senior GSOC Operator to support a Global Tech Client's Global Security Operations Center.

The shift for this position is 07:00-15:00, Sunday-Thursday. This position will help cover 24/7/365 operations on a 5x8 shift schedule, and will require working weekends and holidays.

Role responsibilities include, but are not limited to:

• Support GSOC in managing operations and security procedures.
• Ensure consistency from Operators in operations related to emergency response, employee communications, travel safety, event and EP support and security systems monitoring and response.
• Manage information flow and tasking to prioritize competing requests sent to GSOC team.
• Provide guidance and edits around products developed by the Operators.
• During times of emergency incidents, VIP visits, client events and other high-traffic incidents, provide active assistance and support to Operators.
• Utilize mass communication systems to notify employees during emergency events.
• Coordinate cross-functional stakeholder engagement in a wide variety of areas, including in emergency and crisis situations.
• Support the management of capable execution of security operations and administrative requests, including actively executing those functions where required.
• Perform various safety and security tasks as directed by Client management.
• Assist in onboarding and training new Operators to ensure operational readiness and adherence to GSOC protocols.
• Conduct weekend audits of security systems and procedures to identify gaps and recommend improvements.
• Act as a point of escalation for security incidents requiring immediate decision-making and resolution.