Regional Loss Prevention Manager

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! The Regional Loss Prevention Manager leads, manages and develops a Loss Prevention team whose responsibility is to prevent, detect, investigate, resolve and document internal and external losses and policy violations and provide exceptional customer service in the process at all Goodwill locations.

What you'll do:
Leads, manages and develops a Loss Prevention team responsible for the following functions:
Conducts and documents internal and external investigations and interviews in a professional, timely, discreet and confidential manner. Provides professional protection of company assets, employees and guests while ensuring excellent customer service. Uses effective and professional written communication skills to prepare accurate and timely investigative reports, email communications, memoranda, and other required forms, spreadsheets and reports. Partners and communicates effectively with all lines of business.

Actively monitors and follows up on suspicious cash variances, cash handling violations, and point of sale exception based reporting data. Conducts and promotes proactive Loss Prevention efforts such as awareness programs, training, detailed store audits, and “Focus Store” monitoring as required. Operates and monitors video surveillance systems to audit, investigate and review theft and other questionable incidents; downloads and saves video evidence.

Effectively deals with difficult or angry individuals in a professional manner, using minimal force only when necessary to protect self or others from serious physical harm. Accurately and promptly notifies management of serious or unusual incidents or circumstances. Maintains professional liaison with law enforcement and other governmental agencies, and represents Goodwill as a witness in court and administrative hearings. Provides assistance and back-up to Security operations as needed.

Maintains professional grooming and appearance. Mentors, coaches and sets a professional example for subordinates. Prepares and administers employee performance reviews, discipline and coaching as required. Efficiently manages and controls operating, labor and capital budgets for Loss Prevention Department. Researches and implements methods of measuring and minimizing inventory shrinkage, cash and other losses to the Company. Analyzes Loss Prevention needs to develop and implement new Loss Prevention programs or modify and improve existing programs.

Meets with Department heads to discuss Loss Prevention issues, investigations, problems/solutions and procedures. Develops and writes Loss Prevention-related policies and guidelines. Possesses knowledge of surveillance camera equipment needs assessments, purchasing, installation, troubleshooting, video review and downloads. Takes an active role in the Goodwill Southern California Threat Management Team and conducts threat management investigations as needed. Coordinates and partners with others inside and outside the Company to determine, share and adopt best practices.

Daily travel between multiple locations across San Bernardino, Los Angeles and Riverside counties.

What you bring:

3 years of supervisory experience. 5 years of loss prevention or investigation experience. High school diploma or general education degree (GED) required. Bachelor's degree from four-year college or university preferred. Proficient with Microsoft Word, Outlook, Excel, and Teams. Possesses a valid California driver's license and state-required auto insurance. Required to travel daily (up to 90% of the time could be required).

Non-profit experience preferred. Spanish / English bilingual preferred. Strong interpersonal communication skills shown by understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others. Ability to relate well to people from diverse backgrounds and with disabilities. High standards of…